Medical Admin Receptionist (Queer Clinic)

About us

The Identity Clinic is a boutique psychology practice aiming to provide the highest level of quality and care to its LGBTQIA+ clients. We work exclusively with the LGBTQIA+ community, therefore, there is an emphasis on inclusivity and acceptance. We have a very diverse team that is led as an inclusive organisation by queers. Our sparkle shines bright and the team member we look for will ideally be a part of the community.

We are ideally looking for a Psychology/Counselling/Social Work student who would like to join our support team and gain experience in the industry.  

The position is part-time, initially 4 day per week with a 5 hour shift Monday, Wednesday, Thursday and Friday with possibility for an additional day.

Qualifications & experience

• Excellent verbal and written communication skills is necessary to the role.
• Excellent technology skills such as an ability to learn the clinic software (Powerdiary) is necessary to the role.
• Understanding Zoom or the ability to learn
• Skills in customer service and a sensitivity towards vulnerable individuals is required for the role.
• The ability to be reliable, punctual, responsible, and a mature attitude is necessary to the role.
• Being a highly organised and an efficient individual and able to problem solve and multi-task is necessary to the role.
• Willing to perform light cleaning around the office such as watering plants, emptying the dishwashing, and vacuuming when needed. (When applicable)
• A flexible person who is able to work independently as well as part of the administrative team. 
• Experience in health/Medical Administration is desirable however training will be provided to the right candidate.
• University students studying Psychology/Counselling/Social Work are highly encouraged to apply (given you have availability on Wednesdays to start with). 
• Ideally this candidate will be part of the LGBTQIA+ community 

Tasks & responsibilities

• Manage email and phone enquiries, book new client appointments, and manage the waitlist.
• Use the online Software program (Powerdiary) to manage all aspects of the clinic's administrative tasks.
• Greet clients at the front desk, take payments and process Medicare/health insurance rebates.
• Support Psychologists with administrative tasks such as sending invoices, letters, filing, and shredding.
• Maintain a high level of confidentiality including the safe and responsible management of sensitive and private information.
• Ensure all client invoices are paid in a timely manner and following up payment when needed.
• Light cleaning of reception, kitchen and toilet area and watering plants.

Benefits

• 2 days paid training will be provided by our Practice Manager. 
• Be part of a vibrant and supportive team. 
• The ability to grow into the role including picking up additional hours and learning valuable skills for working in the industry.