AddressAbout Supagas
Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional Customer Service offering and quality product in a highly competitive market.
About the Role :
Due to growth of our business, we are currently seeking an enthusiastic, confident, and vibrant person to join our branch located in Hallam as a Medical Customer Service officer reporting to the National Medical Gas Manager.
Key Responsibilities:
• Answer phones in a timely and professional manner.
• Promoting the benefits of Supagas & Supagas products.
• Report any hazards or problems immediately to your Supervisor at all times.
• Handle enquiries in a professional manner, ensure follow through and finalise all enquiries.
• Online orders, email / fax orders.
• Pass on all customer requests to the appropriate department and employee.
• Be pro-active in recognising new business opportunities and actioning them accordingly.
• Liaise with Account Manager on all unresolved and dissatisfied customer issues that need to be escalated if cannot be handled at the
time.
• Liaise with all departments to maximise Customer Service.
• Ensure customer records are maintained and updated as required.
• Ensure all record keeping are correct and completed ie. Deliver dockets, account forms, etc
• Ensure all customer communication is entered and updated in “client notes”.
Candidates must possess:
• Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities.
• Adapt, promote and encourage a Safety First approach.
• Embrace and promote the Supagas “Customer Service Policy”
• Be pro-active and reactive to the needs of our existing customer base.
• Ensure customers have complied with all legal requirements i.e. compliance numbers, dangerous goods licences, MSDS’s etc.
• Follow Supagas policy and procedure.
• Provide validated sales leads to Sales Department.
• Being pro-active in recognising customer needs and upselling.
• At all times to represent Supagas in a positive and professional manner, recognising the key role you have as primary contact
between the customers and Supagas.
Benefits
- Full time, permanent position
- Reward & Recognition program
- Work for an essential service for financial security
- Immediate start
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below!
Additional information
- Generous Base Salary and Superannuation Guarantee
- Continual ongoing support and training provided
- A dynamic and autonomous Role
