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Form of workNorth Queensland X-Ray Services is an independent Medical Imaging practice located in Townsville with a strong focus on patient care looking for a patient-focused individual to join our administrative team.
About the role:
An exciting opportunity exists for an enthusiastic administration professional to provide high-level reception duties and administrative services whilst ensuring the delivery of professional, caring, and friendly services to patients and referrers.
Duties include:
- Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within the clinic providing information on procedures and any required preparation.
- Receive payments, issue receipts, complete all billing (including Medicare) and invoicing for patients.
- Operate our booking system and ensure the smooth-running of the front office.
- Working closely with technical staff and our radiologists to achieve smooth patient flow.
- Liaising with referrers.
- Assist with any general office administration activities as required, such as, outbound calls, data entry and reporting as delegated by your manager.
Essential skills and experience:
- Previous reception experience highly regarded.
- Ensures positive and effective communication with patients, clinicians, and management.
- Strong customer focus and demonstrate compassion towards patients.
- Positive attitude
- Ability to work effectively in a team environment and independently.
- Good IT skills.
- Exceptional written, verbal, and interpersonal skills
- Excellent time management skills
- Neat, tidy, and professional presentation
- Driver’s license essential
- Ability to work a rotating roster (Shifts vary between 7:30am- 6pm)
Desirable skills:
- Radiology/Medical reception experience.
- Experience with Comrad RIS
- On-site training and support will be provided as required.
Please direct applications to:
Natalie
natalie@nqxray.com.au
