Medical Reception / Patient Liasion

Medical Reception

Permanent full time Monday to Friday

About the business

Pax Centre offers a warm and inviting space for our staff and patients, with a tight knit and supportive team of admin staff and clinicians. We treat psychological trauma using a holistic approach to mental health and offer gold standard and innovative therapies, including EMDR and Psychedelic-assisted therapy. With exciting growth in our clinic we are looking to hire an outstanding Medical Receptionist to join our team.

We also offer free parking, ongoing training and regular social outings with our fun team. 

About the role

As a full-time Medical Receptionist/Patient Liaison you are a key part of our admin team. You are often a first point of contact with the clinic and will build a strong rapport with our patients and clinicians. You will enjoy engaging with people from all walks of life, and use a caring and compassionate approach towards your job to ensure our patients experience is calm, safe and positive. 

You will be passionate about working in the medical/allied health, a hard worker with great initiative and demonstrated reliability. With a proven history in a similar role, you will be confident in your skills and able to work autonomously in a busy environment. You will have a positive demeanour and be a team player.

The role will suit those with qualifications in and/or experience working within the mental health setting including mental health support workers and receptionists/administrators.

Hours

Full time, 38 hours per week. Pax Centre operates Monday to Friday between 8.30am and 6.00pm. 

Pay

$28-$30 per hour negotiable depending on experience

Skills and experience

This role is fast paced requiring accurate multi-tasking with attention to detail.  You must be customer service focused with a warm disposition.

Essential Criteria:

1. Passionate about engaging with others in a respectful, kind and caring way while having a sound understanding of boundaries and patient confidentiality.
2. Emotionally resilient and willing to undertake Mental Health First Aid training.
3. Minimum of 2 years experience in a role which allowed you to develop strong customer facing skills including problem solving, working under pressure at times and working collaboratively with other members of a team.
4. Ability to work independently and use your initiative to make sure tasks are completed efficiently and in a timely manner.
5. Confident, professional and friendly manner with excellent communication skills.

Preferred Criteria:

1. Previous experience and confidence using medical software (eg Halaxy).
2. Knowledge of Medicare/DVA systems and regulations.
3. Experience with maintaining accurate and confidential medical records.

Please address the essential criteria in your cover letter and e-mail to Juliana Summers, practicemanager@paxcentre.com.au.