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Form of workAbout Us: Managing Pain is a multidisciplinary service that guides patients toward evidence based treatments and therapies with the aim to improve their quality of life.
Job Description: Join our dynamic team as a Medical Receptionist and become an integral part of our patient-focused healthcare environment. As the face of our clinic, the Medical Receptionist plays a pivotal role in ensuring that every patient's experience is positive and seamless.
Responsibilities:
- Warmly greet patients, providing exceptional customer service both in person and over the phone
- Schedule appointments, manage the appointment calendar
- Assist with administrative tasks such as scanning, data entry and stock orders
- Verify patient information and obtain necessary approvals
- Create invoices, accurately record transactions, and reconcile daily payments
- Maintain cleanliness and organisation of the reception area, doctors offices and ensure a welcoming and professional environment
- Handle patient inquiries and concerns with professionalism and empathy, escalating issues as needed
- Collaborate effectively with medical staff, administrative team members, and other departments to ensure efficient clinic operations
Requirements:
- Previous experience in a Medical Receptionist or similar customer service role preferred
- Proficiency in computer skills and experience with Clinic to Cloud an advantage
- Excellent interpersonal and communication skills, with a friendly and approachable demeanor
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively
- Ability to maintain composure in a fast-paced environment and handle stressful situations with professionalism
- Knowledge of medical terminology and procedures is a plus
- Compassionate and empathetic attitude towards patients and their families
How to Apply: If you are passionate about providing exceptional patient care and possess the qualifications outlined above, we encourage you to apply for the Medical Receptionist position at Managing Pain. Please submit your resume and a cover letter detailing your relevant experience to ***********@managingpain.clinic
