AddressNarangba Doctors is a Doctor owned, well established Medical Centre who is looking for reception staff to join our team.
Experience in GP environment and Best Practice software is an advantage.
We are looking for patient driven individuals with good work ethics. Must have the ability to work in a high pressure, fast paced environment and work well within a team.
Attractive remuneration, excellent working environment and flexible working arrangements are on offer for the right candidates.
Key Responsibilities:
- Greet patients and other callers at the practice in a courteous and efficient manner.
- Open and close clinic
- Answer the telephone promptly and courteously.
- Schedule appointments for patients.
- Issue patient invoices/receipts and bulk bill as required.
- Enter and update patient registration details.
- To exercise confidentiality with regards to patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
- Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.
- Prepare and record outgoing mail and posting daily.
- Open and distribute incoming mail.
- Scan and/or file patient correspondence, results daily, or as required.
- Ensure computer back-up hard drive is changed daily.
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills.
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise.
- Demonstrate commitment to ongoing professional development.
