Address
Form of workMedical Receptionist & Administrative Support/Personal Assistant for a leading Women’s and Children’s Health Specialist Unit in Sydney's Upper North Shore & Northwest (Parkway SAN, Near Sydney Adventist Hospital, Wahroonga & Norwest, Bella Vista). This job is split between two locations; i.e, the Medical Receptionist will have to travel to one or the other location on a pre-decided roster.
One Full-Time position 5 days per week
Salary - $60,000.00 – $74,999.00 per year inclusive of Superannuation (Full time Salary)
- Work with other Medical Receptionists/Personal Assistants within the specialist unit
- Work with leading specialists in their areas of expertise
- Interesting and varied role
- Busy environment
- Patient contact
- High degree of autonomy
The Job:
Full-Time position – 5 days per week, No weekends
Busy environment – varied job tasks
Patient contact – responsible for first impressions - fulfilling and rewarding role
Your Role:
Exciting opportunity to be part of a Women’s and Children’s Health Specialist Unit in Sydney's Upper North Shore & Northwest (Parkway SAN, Near Sydney Adventist Hospital, Wahroonga & Norwest, Bella Vista).
Responsible for reception duties including, but not limited to patient phone calls and inquiries, coordinating appointments, patient bookings, and electronic document management in a paperless practice environment.
Provide PA support to the Specialists in the practice as well as face-to-face and telephone service to patients and external customers.
To ensure expectations and needs of the patients are consistently met and in most cases as the first point of contact.
You will be working 5 days a week, generally, between 9 am and 5 pm (although this can vary from 8 am until 4 pm on certain days). This practice has two locations and you will be working at both locations on a pre-decided schedule. You will be an integral part of a dynamic team providing high-quality medical reception and Administrative Support to the Specialists and their patients.
Your Responsibility:
Deliver a high level of customer service with patient inquiries at reception and over the phone or email, ensuring patients are received in a timely, courteous and professional manner
Managing the administration of new, current and prospective patients
Maintain patient appointments, referrals, typing of letters, preparation of patient correspondence, and communication with other clinics and health funds
Maintain doctors' schedules and calendars, including scheduling consultations, theatre times, meetings, and conferences
Timely preparation and delivery of patient information and medical records
Receiving and lodging payments from patients including Medicare claims Eclipse and invoices
Administrative support to the doctors as required
Order and maintain office supplies and other necessary consumables for the practice as required
You:
We value a friendly and pleasant manner with an easy-going, caring nature above experience
The following desirable qualities are preferred:
- Experience in a similar role as a Medical Receptionist, with particular experience in billing and electronic patient management systems (Genie)
- Exceptional typing skills (60+ words per minute) are essential as the practice operates in a paperless environment
- Passion for customer service, high attention to detail, outstanding verbal communication skills, strong organisation, and time management skills
- Motivated, energetic and proactive individual with a passion for providing exceptional patient service will be an ideal fit for this position
- Excellent communication (verbal and written) and interpersonal skills enabling effective communication at all levels of the business
- Discretion, confidentiality, and meticulous attention to detail
- Able to adapt to and enjoy being part of a team in a busy environment
- Vaccination:- Aevafem is a healthcare facility and there is an obligation for all workers to be vaccinated as per the NSW Health guidelines. You will be asked to produce evidence of covid vaccination
