Surgical Medical Receptionist Pt

Surgical Medical Receptionist

Medical Administration (Healthcare & Medical)

Part-time for 3 month fixed term but maybe extended

MEDICAL RECEPTIONIST 

ENT Clinics are located in Queensland, Sydney and Melbourne; we are a group of National ENT Medical Specialists.

We are currently seeking a part-time Medical Receptionist for 3 days a week, working Mondays at the Double Bay Clinic and Tues and Fri at the CBD clinic on Macquarie St. Our Medical Receptionists are essential for our clinics to provide high-quality patient care and top-level administrative support for our doctors / surgeons.

Learn more about our national clinics at www.ent-clinics.com.au

Your key duties will include, but not be limited to:

• Excelling in welcoming and assisting our patients
• Answering phone calls, emails and making patient bookings (Genie or other medical software experience desired)
• Liaising with specialists, hospitals and health funds
• Processing payments for Medicare/DVA/WorkCover/TAC
• Preparing clinical equipment and consumables for consulting sessions 
• Sterilisation of instruments
• Assisting practice manager with admin overflow as required 
• Organising patient billing and medical records 
• Preparing and receipting patient accounts 
• Ensuring the patients, hospitals and doctors have the appropriate paperwork before surgery
• Send out patient reports/letters and information as required
• Liaise with referring doctors and their staff
• Flexible to assist with a variety of tasks as needed.

Skills required:  

• Ability to work as part of a team of 2 Medical Receptionist for one doctor and the flexibility to work independently for some shifts . 
• Previous experience in a medical clinic, preferably in a surgical practice.
• Articulate and warm customer service with the ability to use empathy appropriately and to calm upset patients
• A sound understanding of the importance of client confidentiality 
• High level of professional communication skills in both verbal and written English 
• Ability to work independently in a positive, proactive manner, as well as being an excellent team player
• Be competent in using Genie software (desirable not essential), 
• Excellent time management and multi-tasking skills
• Ability to prioritize workloads and work under pressure in a fast-paced environment
• Able to type a minimum 60wpm, and to type while speaking to patients 
• A proactive, flexible and can-do attitude

We would love to hear from you if this role appeals to you and you have a passion to be part of a team in the medical industry and enjoy excelling in patient and doctor support.

Please submit a Cover Letter including your desired wage and hours of work and your Resume.  We look forward to hearing from you!