Medical Receptionist | Administration Assistant (Mandarin, Cantonese)

Medical Receptionist | Administration Assistant |

Part-Time |(Mandarin and Cantonese language -

Mandatory)

Cardiology Specialist Clinic in Chatswood and Baulkham Hills

Position Type: Permanent Part-Time (2 - 3 Working Days per Week)

Start date: Immediate start available

Position Overview:

This is a permanent, part-time position working as a Medical Receptionist, you will be completing day-to-day, general administrative duties in the clinic. You will play a pivotal role in creating a positive first impression for the patients and ensuring their experience with the practice is seamless.

We offer cardiology specialist services. Working both front of house reception and general administrative duties, the appropriate candidate will be required to accurately book and schedule patients, provide administrative and organisational assistance to our clinic and be able to work pro-actively in a fast-paced environment, where patient care remains top priority.

Duties & Responsibilities:

1. Patient Management (Coordination and Appointment Scheduling):

• Reception duties including managing the reception area, greeting, and assisting patients with warmth and professionalism, ensuring their comfort and satisfaction.
• Coordinate patient appointments, ensuring efficient and precise scheduling in accordance with the availability of our healthcare providers.
• Interact with patients to confirm appointments, make necessary reschedules, and deliver timely appointment reminders.
• Ability to work independently, show initiative and work positively and productively within a team environment.
• Efficiently manage incoming calls, emails, inquiries, and correspondence promptly and professionally.
• Handle patient payment transactions, including invoices, payments, and balances.
• Provide outstanding customer service to patients and visitors, addressing their inquiries promptly and efficiently.

2. Administrative Support:

• Compile, manage, sustain, and update patient records, prioritizing accuracy and ensuring confidentiality is maintained.
• Assist with patient registration and data entry, verifying health fund information (Medicare, DVA, private health insurance, etc), and collecting necessary paperwork.
• Ensure safety and cleanliness of reception, waiting room areas and doctor’s rooms.
• Assist in managing supply inventory and coordinating orders as required.
• Prepare and organise doctor’s letters, medical documents, pathology or surgery reports, and correspondence.

3. Medical Practice Operations:

• Collaborate with healthcare providers and staff to maintain an organised and efficient practice.
• Co-ordinate and support meetings, conferences, and other events as required.
• Assist in managing electronic health record systems and other medical software. 
• Effective communications with the hospitals for procedure rooms booking, theatre list availability enquiry, and patient records checking.
• Maintain a clean and organised workplace environment.
• Liaising with Medicare, DVA, Private Health Funds, clinics, hospitals, anaesthetists, medical departments such as radiologists, allied health, medical specialists with professionalism and discretion.

4. Compliance and Confidentiality:

• Ensure strict adherence to all Privacy Act regulations and ensure patient information is handled with the utmost confidentiality and discretion.
• Stay updated on medical practice policies, procedures, and compliance requirements.
• Assist with maintaining compliance with regulatory guidelines and quality standards.

Essential Skills and Qualifications:

To excel in this role, you should possess the following qualifications and attributes:

• Passionate about delivering exceptional patient care.
• Exceptional interpersonal and communication skills, with a preference for proficiency in
  • English (Mandatory)
  • Mandarin (Mandatory)
  • Cantonese (preferable)
• Proven experience as a receptionist or customer service role in healthcare sector.
• Have a collaborative and flexible approach, willing to adapt as competing priorities arise.
• Capability to work independently as well as within a team.
• Strong time-management, organisational skills, and attention to detail.
• An eye for detail and an ability to multi-task and cope well under pressure in a range of reception/administrative roles
• Proficiency in computer applications and software (eg, Outlook, Word, Excel, etc).
• Drives licence and own car is essential.

Remunerations:

• 2-3 Days per week (8am - 5.30pm). Spend quality time on weekend with your family.
• Join our dynamic and friendly work environment, where collaboration and support are valued, and a strong passion for delivering exceptional patient care is at the core.
• Abundant prospects for advancing your professional skills and fostering future growth.
• Support the doctor, focused on treating patients, not conditions.
• Attractive salary and benefits commensurate with experience. Paid leave and other entitlements.
• Consistency and security within a well-established professional environment.