AddressSeeking an experienced individual in medical administration or reception for an exceptional opportunity to take ownership of the role.
This role suits a highly skilled, professional, and dedicated receptionist who thrives in fast-paced settings. Embrace the diversity and challenges of our small yet burgeoning business, where you'll engage directly with patients in a pivotal front reception role.
The Company
We're a well-respected Vein Practice situated in the heart of Manly. Specialising in minimally invasive procedures, we provide expert care for varicose veins, spider veins, and a range of other conditions with patient care at the forefront.
The Culture
We're a team of driven, enthusiastic professionals devoted to delivering top-notch healthcare to our community. Our culture revolves around dedication, integrity, exceptional patient care, strong work ethics, and teamwork. Join us in a rewarding environment where your efforts and contributions are valued, making work a place you'll truly enjoy.
The Role
The main objective of the role is to provide high-quality reception and administrative services to the practice by managing all facets of efficient appointment scheduling and administration while ensuring a superior level of patient care and service.
This is a full-time position working five days a week however, part-time hours may be considered for the ideal candidate. You may need to start early or finish late on particular days that the doctor is in practice, and hours are flexible for the right candidate.
The salary will be negotiable based on the candidate's previous experiences and knowledge.
Duties & Responsibilities
- Foster a friendly and inviting atmosphere for each patient, tailoring their experience to be personal.
- Deliver exceptional professionalism and service in all interactions with patients and healthcare professionals, both in-person and over the phone, effectively promoting the practice's benefits.
- Oversee and coordinate front desk operations daily to ensure efficient scheduling and management of patient appointments for surgeons and nurses.
- Handle financial aspects of clinic consultations, including invoicing, receipting, end-of-day reporting, and reconciliation.
- Address website inquiries promptly.
- Maintain patient records securely and confidentially.
- Manage email correspondence, faxes, and document scanning.
- Provide administrative support to the Practice Manager.
- Occasional travel to our St Leonards clinic may be necessary.
Your Skills & Knowledge
- Prior experience as a receptionist in a medical, dental, or allied health setting is advantageous but not mandatory. However, previous receptionist or administrative experience is essential.
- Dedication to delivering exceptional customer service, with a focus on personal presentation and articulate communication.
- Genuine interest in general health and well-being, embodying a positive and healthy lifestyle.
- Thrives in a bustling, fast-paced work environment.
- Projects professionalism, confidence, and warmth, influencing interactions with practitioners, colleagues, and patients.
- Exceptional time management skills, adept at handling multiple tasks concurrently.
- Strong numeracy skills and meticulous attention to detail.
- Proficient in navigating computer software systems.
- Enjoys contributing to a vibrant, harmonious, and professional team environment.
