AddressMedical Receptionist
Entry level candidates invited to apply.
Patient Liaison Manager
Senior
Casual with opportunity of permanent.
About the business
We are expanding our business and our team!
The Vein Institute is a modern boutique clinic founded to care for patients with varicose vein disease. Our philosophy is to offer walk-in, walk-out treatments which are safer than traditional surgery, without the need for hospital admission or general anaesthetic. We place a strong emphasis on providing a warm relaxing environment for patients in addition to offering convenient hours.
About the role
As the front desk contact at The Vein Institute, you will contribute to high level patient care by:
· Managing the front desk and directing enquiries accordingly
· Answering patient enquiries via telephone, email and through TVI’s Customer Relationship Management (CRM) program.
· Maintaining a computerised patient management system (PMS) by scheduling patient appointments and generating accurate invoices
· Following billing guidelines and demonstrating an understanding of Medicare rebates and billing codes
· Maintaining a cohesive patient and workflow by scheduling appointments to make effective use of specialists’ time
The role requires a confident person who has the ability to speak to potential and current patients and assist them with understanding the recommended treatment plans. You will have a dedication to patient care and strong communication skills (in-person, over-the-phone and written). You will be able to speak about healthcare and treatments. Some flexibility in working hours is required to deal with surgery schedules and patient care.
You will report directly to the Practice Manager and be supported by your colleagues. You will be part of a small but close-knit team dedicated to providing a superior experience for our patients.
Benefits and perks
· Competitive salary
· Friendly team
· Great CBD location across from Hyde Park, near public transportation and shops & Central Parramatta CBD location
Skills and experience
· 2 years+ Medical reception/administration experience preferred
· Sales or retail experience is recommended
· Excellent interpersonal and communication skills (written and spoken).
· Positive approach to change and growth within a business
· Excellent ethical behavior and professional judgement
· Strong time management and prioritization skills
· Ability to work independently and collaboratively within the team
· Full-time Monday to Friday (830am-5pm). Fortnightly Saturday shifts may be required (bonus % on offered on Sat)
· This role will be based in both Parramatta and Sydney CBD practices
