Medical Secretary

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

The mental health consulting suites at Epworth Camberwell are seeking experienced medical reception staff. The role involves providing high level administration support to the Psychiatrist’s Private Practice, including managing daily schedules, patient billing and providing excellent customer service to our patients and visitors. There are permanent positions available based on a rotating roster.

You will make an impact by:

• Provide a courteous reception service to patients and visitors whilst demonstrating effective communication skills, empathy, understanding, patience and a positive service focus
• Accurately maintain the doctor’s appointment schedule Invoicing, billing and receipting of patient accounts – including resolution of account discrepancies
• Contribute to the efficiency and harmonious working environment of the hospital

To be successful in this role…

You will be a positive team player with an ability to influence stakeholders at all levels.  Ability to multi-task, pay attention to detail and be accountable.

You will have:

• Experience working in a health care environment
• Call management experience (i.e. busy phone/reception)
• Strong working knowledge of Microsoft applications
• Experience using Healthcare IT systems and Patient Database programs (Genie highly regarded)
• A working understanding of Banking procedures/EFTPOS, Medicare/DVA/TAC/ Workcover and private billing
• Effective time management and organisational skills
• Excellent communication, customer service and interpersonal skills
• Flexible working attitude
• Ability to work autonomously and show initiative in solving basic problems within established guidelines and achieve work targets with minimum supervision

Position Description       Inherent Requirement

We will review applications as we receive them.

About Rehabilitation & Mental Health
Epworth’s Rehabilitation and Mental Health services are some of the most progressive of their kind in Australia. Our clinical approach involves individualised treatment and collaborative team decision-making to achieve outstanding outcomes for patients. We have forged a strong team ethos across our four campuses in Richmond, Hawthorn, Camberwell and Brighton.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth

Enquire/ Apply

Sound interesting? To apply, click the “I’m Interested” button to attach your CV and cover letter, and complete the application form.

For more information, refer to the attached position description or contact ******@epworth.org.au or phone (03) 9426 0***.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID-19 and / or Influenza vaccinations, including where this is recommended or required by public health authorities, and including booster vaccinations doses.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.