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Form of work
SalaryAbout us
ChirpyPlus was created in 2018 to solve loneliness for over 50s in Australia. We are passionate about our mission and live every day to make a difference nationally. ChirpyPlus is the 2024 Queensland Telstra Best of Business Award winner for Innovation and at the recent Telstra national finals, was one of only 8 Innovation national finalists out of 22,000 nominations. We hold over 500 local events Australia-wide every month and our aim is to triple that number in 2024. Our technology is state of the art and the leading platform for over 50s in Australia. Having been featured in multiple television and media outlets, Chirpy is nationally known with a tremendous brand reputation for helping people and making a difference in the lives of thousands every week. Our support team is growing and we are hiring additional Member Support Officers to work 20-25 hrs per week across Monday to Saturday. Be part of an award winning tech company and deliver exceptional services and support.
Qualifications & experience
- The most important skill that you can bring to our team is customer support and/or customer service. Some experience in a role focused on customer service and/or customer support is preferred.
- Intermediate Microsoft office skills (Word, Excel) is a must have requirement and understanding/experience using Help Scout (or similar) software is desirable but not essential.
- A demonstrated ability to investigate and resolve customer issues and enquiries.
- An enthusiastic attitude toward learning new skills and achieving quality outcomes for our members.
- The ability to take ownership of responsibilities and see tasks through to completion.
- Experience working in a team environment and towards a common goal.
- A commitment to improving processes and systems and a keen interest in technology/software applications.
- Your application should include your CV/resume and a one page cover letter telling us why you want to work at Chirpy and how you meet the above criteria. Please also let us know your availability across Monday to Saturday.
Tasks & responsibilities
- Manage Member Support inboxes and process all incoming support requests and follow up as required.
- Monitor Chirpy's Facebook page and respond to enquiries about membership and group locations.
- Complete member moderation tasks and other site support tasks that fall within the support team.
- Work as a team with other Chirpy staff to ensure our members receive high levels of customer service.
- Provide virtual host support for un-hosted groups including organising catchups.
Benefits
- Part time flexible hours Monday to Saturday (20 - 25 hrs)
- Hybrid role - 1-2 days in office and remainder work from home
- Mobile phone supplied (if required)
- Training on Chirpy software and all the tools necessary to succeed
- A committed team with a clear purpose - solving loneliness for over 50s in Australia
- Satisfaction of knowing you are making a difference in peoples lives every day.
