Membership & Data Entry Administrator

• Membership & Data Entry Administrator
• United Services Union (USU) – NFP Member Association
• Full Time, Contract - Until 31st December 2024
• 9- day fortnight - 35 hours per week
• Sydney CBD 2000 NSW- WFH & WFO
• $57k + 11.5% Super

About the Organisation
The United Services Union (USU) is dedicated to expanding its membership and advocating for its members. Various campaigns have brought tangible benefits to workers, actively contributing to the improvement of society. With influential delegates and established offices throughout NSW and the ACT, the union effectively champions the rights of its members in the workplace.
Benefits & Opportunities available:

• 9 Day fortnight – 35 hours a week
• Hybrid working arrangement- WFH/WFO
• Above Award Super - 11.5%
• Supportive & Collaborative Team environment

About the Role
In this role, you will accurately input and manage records of member details and subscription payments, and you will respond to enquiries and generate reports upon request. Additionally, to enhance the Union's reputation you will handle member queries with professionalism and efficiency.
About You
You will have experience in administration or Data Entry, with a passion for delivering exceptional customer service to members. You will be a result-driven professional and possess strong time management skills, be detail-orientated, process-driven, tech-savvy and a team player.
Knowledge of the Union, its structure, political and social impacts is desirable but not essential.
Duties include but are not limited to:

• Receive inbound/outbound enquiries relating to members' rights, entitlements, and personal procedures via phone and email.
• Ensure all membership data is inputted accurately and maintained.
• Input and reconcile payroll reports from employers.
• Produce payment summaries for tax purposes.
• Follow up with members to discuss membership fees and ensure all payments are on time.
• Deliver exceptional customer service, processing all queries effectively.
• Create and utilise spreadsheets, manage the CRM and conduct any admin or ad hoc tasks as required i.e. occasional receptionist cover.

To be successful you will have:

• Experience in administration and/or Data Entry.
• Intermediate ability in Excel and tech-savvy.
• Strong customer service and stakeholder engagement skills.
• Exceptional verbal and written communication skills.
• Excellent attention to detail and process-driven.
• Excellent organisational skills and a high level of initiative.
• A collaborative, team player.

If you are a process-driven and detail-orientated administrator, looking to be a part of a passionate team who advocates for their members, then this is the role for you.
If you feel you meet the above criteria, please APPLY NOW!
Alternatively, please call Emma on 02 9093 4933 or email emma.witheriff@beaumontpeople.com.au for more information.
Please apply as soon as possible as applications will be reviewed from the 5th of February 2024.
Beaumont People specialise in temporary, permanent and contract recruitment for NFP organisations including membership, associations, peak bodies, and the arts. We have been contracted to recruit this role on a retained basis therefore please direct all enquiries to Alyssa at alyssa@beaumontpeople.com.au or call 02 9093 4925.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.