AddressAbout the Program
This 2-year program is designed to support aspiring IT professionals in kickstarting their careers by providing paid work experience in the IT field while earning a nationally recognised qualification in Certificate IV Information Technology (Networking) and valuable Microsoft certifications, including Microsoft Certified: Azure Database Administrator.
About the Company
Serco Australia is a division of Serco Group, a global provider of public services. With operations spanning across Australia, Serco Australia delivers essential services on behalf of governments and organisations in areas such as defence, justice, immigration, healthcare, and transport. The company is known for its commitment to enhancing public services through innovation, efficiency, and a focus on community outcomes.
Benefits:
- Full-time paid traineeship! no HECS Debt, allowing you to earn while you learn.
- An opportunity to step into the world of IT without formal qualifications
- Gain a nationally recognised qualification (Cert IV in IT) and valuable Microsoft certifications.
- Explore a range of exciting career paths within the IT sector.
- Receive mentoring and support from our dedicated Field Officers throughout your traineeship
About You
- Do you have a true passion for technology?
- Excellent customer service skills
- Outstanding written and verbal communication skills
- Self-motivated and proactive
- Ability to work fulltime and commit to a 2 year traineeship
- Ability to commute to Sydney CBD fulltime
- An Australian Citizen for security clearances
On the Job Duties May Include: (Training provided)
- Support Service Desk, Field Support, and Applications teams with resources and tools.
- Develop and implement service support models with project teams.
- Review and prioritise escalated requests with Service Delivery Managers.
- Keep the Service Management team updated on incident statuses.
- Ensure handover documentation is accurate and complete.
- Manage and update support documentation.
- Analyse incidents to find trends and improve services.
- Track and minimise ageing tickets.
- Report on performance against Service Level Agreements (SLAs).
- Help produce performance reports for the business.
- Manage the IT Service Management (ITSM) toolset daily.
- Train and promote the ITSM toolset across the business.
Eligibility Criteria:
Please note that eligibility criteria may apply for this program, including work rights, prior qualifications, police checks, Working with Children's checks, and COVID-19 vaccination requirements. Applicants will be assessed accordingly. This program is not a Graduate Program.
For any inquiries or further information, please contact our dedicated Microsoft Recruitment Consultant, Natalie Edmondson, from our Microsoft Recruitment team at ***************@megt.com.au. By submitting your application, you consent to the sharing of your personal information with the partners involved in the Microsoft Traineeship Program.
MEGT (Australia) Ltd is committed to child safety and providing a work environment that values diversity and inclusion.
