Job Description:- Flexible and inclusive work environment
- 9 Month Max Term contract
- Deliver outcomes for our Members
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
Your new role:Reporting to the
Modern Workplace Engineering Manager, the
Modern Workplace Operations Engineer (EUC) is a hands-on technical specialist role, focusing on the operational management and continuous improvement of the Fund's End User Computing (EUC) technology and services. This role includes operational management, technical engineering, and continuous improvement, as well as ensuring alignment to the Fund's processes, standards, and best practices. The role involves working collaboratively with other Technology Services colleagues, including architects, systems engineers, and delivery teams.
Key duties include but are not limited to:- You will be responsible for ensuring smooth day-to-day operations by:
- Providing operational support for Funds EUC & M365 services, including incident resolution and problem management
- Assisting in the development, deployment, and monthly servicing of Funds EUC and M365 services and user applications to maintain compliance with security and vulnerability standards
- Providing development and operation support for EUC Intune and Group Policy management
- Managing and maintaining documentation for all EUC & M365 services
- Identifying and developing innovative solutions to enhance technology experiences across the Fund, with a focus on automation to improve operational stability and efficiency.
- You will foster and maintain internal relationships across all levels of the Fund, proactively keeping stakeholders informed on key issues or escalations.
- Ensuring adherence to relevant governance structures, policies, and processes, advocating for continuous improvement
- Managing risks according to the Fund's Risk Management Framework, including risk identification, profiling, reporting, and incident management
- Implementing robust risk controls on processes, policies, and systems to minimize breaches, and promoting a team culture of compliance and risk management awareness.
What you'll need:- 5+ years of experience in technical operations roles, with a focus on EUC services within a complex technical environment.
- Thorough understanding of security best practices and standards related to cloud computing and access management.
- Experience and demonstrable technical proficiency in:
- Microsoft Windows 10 & 11 SOE management in enterprise environments
- Client Presentation & Access (Citrix)
- Apple MacBooks, iPads, and iPhones SOE Management
- M365 suite
- Microsoft Endpoint Manager (Intune)
- Microsoft Entra & Active Directory
- Endpoint Security (Defender)
- Microsoft SCCM
- Patch My PC
Life at AustralianSuperAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's nextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.
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