Msh Esm Outpatient Support Coordinator

The Metro South ESM Outpatient Team, Primary Care Partnership Unit are looking for a Permanent Full-time to join their team. The MSH ESM Team are part of the Primary Care Partnerships Unit, situated at Eight Mile Plains. This team provides support for all the MSH facilities for the outpatient scheduling system. This support includes front-end user support via phone or remote access, clinical build and de-build, outpatient data provision, data quality audits and advocacy for MSH requirements in the state-wide ESM forum. Metro South Video Link
Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane - South
Job ad reference QLD/MS03552429
Closing date 28-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration See Job Details
Contact person Helen McTavish
Contact details (07) 3156 4200
Access the
Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role

• Participate in robust communication strategies with the ESM Nurse Managers to ensure clear and agreed approaches are applied to MSH ESM build process, end used advice and ESM builds.
• Identify technical issues and advise the appropriate business units or vendor of system issues, manage the identified issue, and escalate till a resolution is in place while initiating planned contingencies if required.
• Provide information to Outpatient Units on current policy, legislation, and user-guide material to assist in the day-to-day operations throughout the Outpatient units including development of future state processes.
• Provide subject matter expert advice and expertise in HHS system requirements, database build, monitoring, management, and enhancement of the electronic scheduling system to meet the needs of both the organisation's business requirements and OPD departments.

Find out about the role in more detail and how to apply in the attached Role Description.
Our ICARE² values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
You can find out more about why it's so great to work at Metro South here: .
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applicants are encouraged to apply online; please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Role Description