Multiple Customer Project Sponsor Roles

• Career advancement | Strong 12.75% super
• Volunteer programs | Annual recognition awards
• Professional Mentoring | Competitive Salary | Ongoing training

Even if you haven’t heard of Energy Queensland (EQL) you might know our operational brands - Energex, Ergon Energy Network, Ergon Energy Retail and Yurika. As a group, we are growing rapidly and as part of the , actively helping to advance the energy transition towards net zero.
About your new role:
Working within the Customer Division of EQL you’ll be reporting to the Negotiated Connections Lead's. As a Customer Project Sponsor, you’ll be the primary point of contact and a subject matter expert who is responsible for managing the customer relationship with the business, from application to energisation.
Your day will require you to liaise with other business units on behalf of the customer, processing application forms for new connections, advising customers of approximate costs associated with installing and/or relocating assets, upgrades, extensions, and recoverable works for metered and un-metered customer-initiated works. As well as compiling concept scope of works, preparing Network Connection Establishment Contracts, and managing the customer relationship.
As a Customer Project Sponsor, you’re accountable for leading project delivery in accordance with customer and legislative requirements through maintaining a focus on ensuring the most cost-effective, technically sound solution for a supply arrangement is identified and actioned, in accordance with legislative requirements, EQL standards, policy, and procedures.
The remuneration for your new role is from $98K plus 12.75% super for a 9-day fortnight and from $125K plus 12.75% super for a 10-day fortnight. You can be based in our EQL office locations in Cairns, Mackay, Maryborough or Rockhampton.
Why choose to work for us?
It’s an exciting time to join us and to be involved in the energy sector, so consider us for your next career move, where you will experience:
· Secure employment backed by a strong collective agreement, with yearly EBA increases.
· Strong superannuation of 12.75% and the ability to earn more with salary sacrifice co- contributions.
· Opportunities for skills and career advancement with access to ongoing training and leadership programs and capacity to build and grow your skills.
· Healthy work life balance with the option to WFH, 2 days per week and ad hoc as required
· A chance to give back with a paid employee volunteering program allowing our employees to support communities across QLD.
· Support and guidance with access to 24/7 Employee Assistance Program and a mentoring program for professional support and guidance.
· A Safety-First culture, the safety of our people, customers & communities is a core priority.
· Reward and recognition with an internal reward and recognition program that includes an annual celebration of excellence.
· Diversity and Inclusion where all employees can contribute towards multiple diversity and inclusion initiatives across our business.
· Need wheels? Salary sacrifice options available for novated leases for personal use.
About you:
You’re an experienced customer service professional with knowledge of project management disciplines, with the proven ability to execute projects through all stages.
You’ll leverage your ability, technical knowledge, and proficiency to use a range of moderately complex office equipment, systems, and computer applications. Knowledge in our current operating systems such as Peace, Service Interactions Portal, Ellipse, Smallworld & Microsoft Office, and/or their replacements would be highly desirable.
You hold a Certificate IV in Business Administration or have the working knowledge and capability equivalent to this qualification and role.
To support successful business outcomes you’ll possess well-developed interpersonal, written, verbal communication and negotiation skills, with an ability to develop good working relationships with team members and other stakeholders, particularly in the resolution of differences to achieve the best outcome for all parties.
You will also have a working knowledge and understanding of relevant sections of the Electricity Act and Regulations, EQL policies, procedures, and connection standards in relation to supply arrangements, extensions, relocations, metered and un-metered supply to facilitate customers’ installation requirements.
Additionally, you’re proficient in understanding, reading, and translating maps, drawings, and survey plans.
About us:
Energy Queensland is the group of electricity distribution, retail, and energy services businesses 100% owned by the state of Queensland. We deliver electricity across Queensland through our ‘poles and wires’ businesses Energex and Ergon Energy Network. Our retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland. And these essential service activities are supported by a range of innovative products and services delivered through our Yurika brand.
How to Apply:
If you are ready to help us shape the future of energy, please apply above with:

• A current resume (outlining your career history)
• A cover letter (outlining your experience and motivation for the role)

Applications close 5.00pm, Sunday 14th January 2024.
We value the differences individuals contribute to our workforce and encourage a diverse range of applicants to apply.
Click to view more information on diversity and inclusion at Energy Queensland.
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