National Operations Manager, Fast Food - Vic Or Qld Based.

About Us:

Pattysmiths is a dynamic and rapidly growing Fast-Food Burger Chain with a strong presence across Australia. Owned by Concept Eight, one of the Australia’s largest multi-brand Franchisor with Noodle Box, Wokinabox, Huxtaburger, Supreme Leader (to name a few!)

With over 25 years of QSR experience we pride ourselves on delivering exceptional customer experiences, maintaining high-quality standards, and fostering an all-inclusive positive work environment.

Our purpose: “To enable the dreams and aspirations of our Franchise Partners.”

Role Overview:

As the National Operations Manager, you will play a pivotal role in driving operational excellence across our entire network of Pattysmiths Restaurants. Your leadership will directly impact our growth, profitability, and customer satisfaction. You will oversee day to day the team of Growth and Support Manager’s (GSMs), collaborate closely with Franchisees, and Cross-Functional teams to ensure consistent performance and adherence to company standards.

Key Responsibilities:

• Strategic Leadership: Develop and execute strategies with your GSMs to enhance operational efficiency, streamline processes, and drive franchisee revenue growth.
• Performance Management: Monitor KPIs, identify areas for improvement, and implement corrective actions within your GSMs.
• Franchise Support: Provide guidance and support to individual GSMs to ensure franchisees are fully aligned with brand standards.
• Quality Assurance: Oversee with GSMs food safety protocols, cleanliness, and service quality across all locations. Ensuring compliance within local, state, and federal regulations.
• People Development: Mentor and develop GSM’s, fostering a culture of continuous learning.
• Budgeting and Cost Control: Manage and control expenses to budget.
• Inventory Management: Monitor GSMs to ensure restaurant inventory is at optimal stock levels and replenishment is maintained and ordering processes are efficient.
• Marketing Coordination: Implement with GSM’s the execution of the marketing teams efforts to enhance franchisee’s brand visibility, attract new customers, and retain a loyal customer base.
• Communication and Liaison: Facilitate communication between GSMs & Franchisee’s to the Support Office, acting as a liaison to ensure policies and initiatives are consistently applied.

Qualifications and Experience:

• Proven track record in multi-unit management within the fast-food or hospitality industry minimum.
• Strong analytical skills and business acumen.
• Excellent communication, negotiation, and leadership abilities
• Recruitment and on-boarding
• Health and Safety Compliance & Certification

What We Offer:

• Competitive salary package + Superannuation 
• Car allowance 
• Phone allowance
• Yearly salary reviews 
• Performance bonus
• Career growth opportunities
• Supportive and inclusive work environment
• Day off for your Birthday
• Yearly 2-day conference 
• Employee of the month recognition 
• Flexibility

A current driver's license and personal vehicle is essential to this position.