National Service Manager

HYTORC was formed in 1968. We are the world’s leader in hydraulic and pneumatic torque wrench manufacturing. Our mission is to make industrial bolting safer, simpler and more precise and thus, more reliable. From the bottom of the ocean capping an oil leak in the Gulf to the top of the world, erecting the new Freedom Tower, we help all industry with better bolting solutions For over 55 years our focus has been on engineering new technologies for hydraulic and pneumatic torque wrenches while creating a worldwide 24/7 service network our customers can depend on. As a result HYTORC has become the most trusted name in industrial bolting systems.

HYTORC, has an exciting opportunity for an experienced National Service Manager to lead the service operations from our head office located in Adelaide, as well as, other 3 satellite locations throughout the country.  Effective management of our current customer base, also growing the service business with our Hytorc mobile vans offering onsite services.

This is a fast-paced working environment and an excellent opportunity for the right person.  

In this role, you will be the primary point of contact for the service department handling the day-to-day operations, management of service staff, along with customer & technical support.  

Responsibilities include:

• Management of the workshop service operations, including Mobile Van Tech, Workshop Service Techs and Admin Service Support to ensure structure, compliance, and standards are met.
• Monitor tech activities, calibration laboratory equipment, ISO compliance requirements.
• Manage & Support Mobile techs schedule, site inductions.
• Provide management with monthly analysis and reports on service metrics.
• Liaise with customers & sales agents to provide technical support. 
• Assist in inventories with teams throughout the year.
• Management and compliance of company policies and procedures.
• Recruiting, interviewing, onboarding, & training assistance of service personnel. 
• Contribute to the continual improvements in service department processes. Effective management of service personnel, processes, and quality policies in service department for streamlined repair and calibration services.

Requirements:

The successful candidate will be self-motivated and have a proven track record of people management skills, supervisory experience, remote support, and the ability to provide excellent customer service in a fast-paced environment. Strong communication, organization, team building, leadership and multi-tasking skills are a must. Familiarity with a service program, heavy industry applications/terminology, basic mechanical aptitude with industry knowledge is strongly preferred.  Candidate must be proficient in Excel, Microsoft products, Outlook, Teams, and preferred expanded knowledge of MYOB or SAP systems.

HYTORC offers excellent working conditions, competitive compensation and a complete benefits package.

Submit your resume with salary requirements today for immediate consideration. Must travel daily to office in Adelaide.  Periodic travel to supervise satellite locations.