National Workcover Senior Support

Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.We are looking for a strong administrator who is good with customers and different stakeholders (lawyers, clinicians, insurance companies and clients). They should be proactive team player and interested to be part of a growing and successful division within Audika.The Role:You will work closely with Audika Clinics, Our Clients, Insurers and Lawyers to meet the needs of WorkCover clients and ensure that claims for hearing devices are processed in a timely manner. You will coordinate with Audika clinic network to ensure that they are fully aligned & supportive of WorkCover client related tasks required in clinics. You will liaise with different parties from receipt of client referral to fitting of devices and maintenance of WorkCover clients. You will collaborate with national network of lawyers with regards to progressing and reporting client progress through the legal claim process. You will also connect with insurers, prepare quotes and invoices and ensure prompt payment.Key Accountabilities:

• Ensure compliance with the OHS policies of the company.
• Liaising with insurers - preparing quotes and invoices and ensuring prompt payment.
• Handle broad range of enquires from the clinics regarding WorkCover clients and WorkCover process.
• Drive WorkCover referrals through high quality customer service.

You will be successful in this role if you have:

• Excellent customer service skills to support and give guidance to different stakeholders.
• Strong interpersonal communication skills.
• Higher School Certificate (HSC) or TAFE Qualification.
• Computer literacy skills.
• Strong Administrator.
• Strong Attention to detail.

What's in it for you:

• Permanent Full Time.
• Competitive salary + Super.
• Supportive hearing care team.
• Professional development through clear career path and professional training.
• MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia.
• Online Wellbeing Center - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life.
• Employee Assistance Program.
• Birthday and Christmas gifts.

Our Values:Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.About Audika GroupThe Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.