AddressGovernment department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for a NDIS Administration Officer to join their busy team for a 12-month temporary assignment.
About the role
As NDIS Administration Officer, you will provide Home and Living secretariat support for all Home and Living decisions. In addition, your key duties are as follows:
- Support the teams with Home and Living enquiries
- Resolve issues and complaints in relation to Home and Living applications.
- Lead and contribute to the implementation of process improvement initiatives.
- Manage, collate, interpret, and analyse data to produce reports and dashboards that inform strategic and operational planning.
- Contribute to the achievement of key performance indicators, including planning targets.
- Monitor and action correspondence, assigning and actioning internal work items.
- Coach, mentor staff and provide support on established technical, operational and administrative activities, procedures, practices and program/project objectives.
About you
To be successful in this role, you must have:
- Proven experience in a similar Administration or Secretariat support role, ideally within the disability setting (NDIA/NDIS)
- Background in using PACE or Salesforce is highly desirable
- Able to work in a fast paced and changing environment.
- Good verbal and written communication skills.
- Good stakeholder management skills including resolving issues and complaints.
- Ability to interpret and analyse data to assign work to staff to support operations.
- Immediate start pending clearance
- Full-time hours, Monday to Friday
- $55.24 per hour + super
- Rockingham, WA location
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
