Ndis Administrative Assistant

My Care Planner is a NDIS registered provider of plan management and support coordination services based in Adelaide.

As an Administrative Assistant at My Care Planner, you will play a crucial role in the efficient functioning of our support coordination and plan management services.

To support and inspire our team in the work we do, our employees enjoy:

Flexible work arrangements
A hybrid role, work from our Adelaide CBD office and from your home. We trust our team to work efficiently, no matter where they are. You will be given a work laptop and mobile to help you on your way.

Annual wellbeing allowance
Receive a generous $1,000 annual wellbeing allowance to spend on the things that make you happy. Did someone say day spa?

This position requires a proactive individual with excellent organisational and communication skills, attention to detail, and a commitment to delivering high-quality customer service. You will:

• Handle all incoming phone calls and enquiries promptly and professionally
• Maintain accurate records of client interactions and document any issues or concerns raised by clients
• Gather necessary information from Support Coordination and Plan Management clients to create accurate CRM profiles
• Establish and maintain Support Coordination and Plan Management client files in the shared drive, including scanning and uploading relevant files
• Complete client intake and phone risk assessment processes for all clients
• Regularly update client files with any changes in information or support plans
• Actively engage in community networking events to promote My Care Planner

• NDIS experience desirable.
• A criminal record check/NDIS Screening completed within the last 6 months must be supplied by all new appointments.
• Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, a statutory declaration will also be required.
• A valid Working With Children Check must be supplied.
• New appointments must be an Australian citizen, New Zealand citizen, permanent resident in Australia or a non-citizen with a valid visa that provides work rights.
• Excellent customer service skills, including a professional, friendly and confident phone manner and the ability to understand and anticipate client needs and expectations.
• High level interpersonal, communication, problem-solving and negotiation skills, and demonstrated ability to work collaboratively with a range of people as well as independently.
• Excellent verbal and written communication skills, including proficiency in using CRM and Microsoft apps.

Be better, show courage, seek connection, and make a real difference in the lives of people living with disability in the broader Adelaide metro area. Join the My Care Planner team today!