AddressJob Description:
NDIS Quality and Compliance Officer - Eternal Disability Care (EDC)
Location: Greater Sydney, NSW
Part-time or Contract
Objective:
The aim is to craft and enhance the organization's Quality and operational strategy in accordance with assurance, risk management, audit, and Compliance frameworks. This position entails spearheading a culture centered on ongoing quality enhancement, safeguards, and delivering valuable services.
Important Internal Partners: EDC Management teams and Staff
Critical External Partners: Accreditation bodies, pertinent government and sector entities, as well as participants and their families and carers.
Key Benefits:
- Competitive wages and attractive allowances
- Opportunity for professional growth and advancement within the organization
- Supportive and inclusive work environment
- Meaningful work that positively impacts the lives of individuals with disabilities
- Regular training to improve your job performance and the overall performance of EDC
Responsibilities:
- Creates and implements company quality management systems, quality standards in line with relevant legislations, Regulations and NDIS Practice Standards.
- Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
- Trains and motivates employees to ensure that quality standards are met.
- Achieves quality assurance operational objectives by contributing to information analysis.
- Manages continuous improvement processes, defines and implements improvements.
- Develops quality assurance plans by conducting hazard analyses and monitoring procedures, implements risk management principles and practices.
- Validates quality processes by establishing service specifications and quality attributes.
- Maintains and improves Quality Management System (QMS), service quality by completing services, company, system, and Compliance audits.
- Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
- Strong experience in setting and leading Quality and practice improvement frameworks.
- Has knowledge and understanding of relevant legislation, regulations, and standards, such as the Disability Services Act 2006 and NDIS and function of the NDIS Quality and Safeguards Commission and associated accredited standards and, knowledge of other significant legislation and current accreditation standards.
- Experience in ensuring organizational compliance and monitoring practices are in place.
- Understanding and experience in quality safeguards for people with a disability and a sound knowledge of Human Rights.
- Proven record of risk management principles and practices including insurances
- Develop or update procedures, investigation and documentation of costumer complaints.
- Handles customer complaints, investigates issues, and implementing corrective actions to improve service quality.
- Responding incident and reportable incident to NDIS commission and implementation of Restrictive practice.
Requirements:
The quality assurance manager is usually a part-time or full-time position. The Compliance Officer is expected to be available on weekends or after hours in case any issues arise that require attention. Demonstrated problem-solving abilities and the capacity to make sound decisions under pressure. Exceptional organizational skills with the ability to manage multiple priorities.
In addition to experience, quality assurance managers usually have a bachelor’s or associate degree or experienced in NDIS sector as quality, safeguard and Compliance manager.
- Excellent data analyzing and review skills
- Strong technical and computer skills
- Great eye for detail
- Ability to teach and mentor.
Apply today by sending your resume and a cover letter to **@eternaldisabilitycare.com.au We can't wait to hear from you!
Eternal Disability Care is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment that values and respects all employees.
