AddressThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Network Engineer is responsible for designing, implementing, and maintaining the network infrastructure that supports our ticketing systems and operations. This role requires strong technical expertise in Network Engineering, a deep understanding of networking principles, and the ability to troubleshoot and resolve complex network issues. You will collaborate with cross-functional teams, stakeholders, and vendors to ensure the reliability, security, and optimal performance of our network infrastructure.
Job Responsibilities:
- Network Configuration and Maintenance: Configure and maintain network devices, including routers, switches, firewalls, and wireless access points. Implement and manage network protocols, routing, and switching configurations. Perform regular network maintenance tasks and ensure firmware and software upgrades are executed in a timely manner.
- Network Performance Optimization: Monitor network performance, analyze network traffic patterns, and optimize network configurations to ensure optimal performance and minimize latency. Conduct capacity planning and implement strategies to accommodate growth and scalability.
- Network Troubleshooting and Issue Resolution: Troubleshoot and resolve complex network issues related to connectivity, performance, and security. Perform root cause analysis, collaborate with cross-functional teams, and implement effective solutions to minimize network disruptions and downtime.
- Network Documentation and Reporting: Maintain accurate documentation of network configurations, diagrams, and procedures. Generate reports on network performance, capacity utilization, and incident resolution. Document and communicate network changes and maintenance activities to stakeholders.
- Collaboration and Communication: Work closely with cross-functional teams, stakeholders, and vendors to gather requirements, address technical issues, and provide network-related support. Communicate effectively to provide timely updates, manage expectations, and escalate critical network-related matters as needed. Must be flexible to work and provide support during after-hours and weekends
- Continuous Improvement: Identify opportunities for process improvement, automation, and standardization in Network Engineering practices. Propose and implement enhancements to streamline workflows, increase efficiency, and enhance network reliability and performance.
- Network Security: Perform regular vulnerability assessments and pen testing using the available tools, asses result and apply suggested resolution.
- Audit and Compliance: Support regular audits. Perform reviews such as access reviews, security logs, network logs. Adhere to policies and compliance requirements.
Skills:
- Must be well versed with the Firewalls (Cisco, Palo Alto and WatchGuard) configuration, management and monitoring.
- Solid knowledge of managing switches i.e. Aruba and Cisco
- Must have worked with the BiG IP F5
- Experience in managing LAN, W-LAN, WAN and MAN
- Familiarity with ITSM tools e.g., ServiceDesk+, ServiceNow, Jira etc.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
