AddressShangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms.
In this role you will provide supervision, direction and leadership to all Front Office personel as directed by the Front Office Manager or in the absence of the Front Office Manager. Oversee and assist in the overnight operations of the hotel, in particular the successful overnight operation of the Property Management System (OPERA). Also to ensure courteous and efficient service to each guest in accordance with Hotel standards and procedures with the objectives, performance and quality standards established by Shangri-La Hotel and Resorts.
In the role:
- Assist in the development and implementation of training programs for the Front Office in order to maximize morale and minimize turnover and ensure best possible service and guest satisfaction.
- Control the sale of rooms and maximise room revenue through the effective use of yield management.
- Ensure an effective flow of communication within the Front Office and with all other departments; maintain constant and clear communication with the Housekeeping department.
- Handle any guest complaints and follow up with the General Manager/Resident Manager and Hotel guests.
- Prepare such documentation concerning room occupancy and revenues, projected and actual sales information and historical statistics as required by the Front Office Manager, via continual communication with the Reservations Manager.
- Responsible for the smooth rolling of night audit procedures within Opera and ensure daily reports are issued to all departments.
- Supervises and guides all staff to ensure that the hotel’s policies and procedures are adhered to.
- Promptly and actively obtain feedback from guests and inform the relevant departments of the actions taken to rectify the feedback and to ensure guest satisfaction.
What is expected from you:
- At least 3 years in a similar position in a 5 star Hotel
- Excellent supervisory skills
- Proven experience dealing directly with guests
- Efficient with the use of Opera
- Previous knowledge of all accounting standards and procedures
- Know all emergency and fire procedures
If you have an eye for detail, the skills to be perform and are looking for the opportunity to grow your career in a respectful and harmonious work environment, please apply by clicking the apply button below.
