AddressYour Role:
Based in our Arundel Office on the Gold Coast your main responsibilities include providing exceptional customer service, monitoring our car parks and ensuring each caller feels supported and valued. In addition, you will assist with general administration tasks alongside our other team members.
Key Qualities:
- Minimum 3 years experience in Office Administration/reception
- Ability to multi-task and prioritise work load
- Friendly and approachable demeanor.
- Ability to remain calm and composed, even when dealing with challenging or frustrated customers.
- Proficiency in computer usage and familiarity with Microsoft programs.
- Strong attention to detail when maintaining databases and ensuring accuracy.
- Willingness to learn and grasp our business operations – previous industry knowledge is not a prerequisite as we provide comprehensive training. However you must have experience as customer service, control room or call center operator
About You:
You are a confident and empathetic individual with a genuine interest in both people and business. Your excellent communication skills allow you to articulate yourself effectively, and you have a talent for reading between the lines to understand the needs and intentions of our customers. With prior experience in customer service, administration and or call center roles, you feel comfortable performing various administrative tasks and enjoy engaging with customers over the phone.
Preferred Qualifications:
- Minimum 3 years experience in an administration or reception role
- Excellent verbal and written communication skills.
- Ability to handle challenging phone calls with empathy and professionalism, even when delivering unfavorable news.
How to Apply:
If you are interested in becoming part of our team, please apply through the Seek website. Alongside your resume, we require a cover letter explaining your motivation for seeking work and why this role has appealed to you. Avoid generic statements about being “asset to your business” etc, instead let us know what genuinely inspires you to join our team and why you are looking for a new job (why are you leaving your old job)
We look forward to receiving your application!
