AddressOFFICE MANAGER
> Sales Support to a Small Team Generating Growth in New Markets
> High Energy Team, Good Vibes, Motivating Crew, HYBRID ROLE
Our Client is super amazing! A forward-thinking Company in a Cutting-Edge Industry at a time of immense business growth there is a newly created role for a Office Manager to join a team working with Clients across different Sectors Nationally and connecting with Senior Leaders and C-Suite Executives. This will be an exciting role in a fast growth Firm working with smart and talented people.
THE ROLE
We are seeking a dynamic and highly organized Office Manager responsible for coordinating activities for a young and energetic sales and customer team supporting sales and customer engagement.
The team are focused on building sales growth and this role will bring a customer centric approach to enable the processes and practices to deliver the activities to produce amazing solutions, connecting with clients at the right time to produce great work and growth to the business.
The Office Manager will be encourage being involved in any process that will support the operations of the business to be efficient and effective leading to a growth agenda in a simplistic manner. This role requires excellent administrative skills, strong communication abilities, and a proactive approach to problem-solving.
THE AREAS OF FOCUS:
1. Sales Support:
- Assist in developing and implementing customer initiatives.
- Provide administrative support for sales activities, including managing customer interactions and maintaining customer databases.
- Coordinate with the sales team to ensure smooth execution of sales processes.
- Own CRM administration, ensure that HubSpot is updated with accurate customer information, provide training and support to team members on using the CRM system effectively.
- Create and distribute regular sales reports that track key performance indicators.
2. Customer Interface:
- Serve as the primary point of contact for clients and customers, providing excellent customer service.
- Handle enquiries, resolve issues, and ensure client satisfaction.
- Maintain strong relationships with clients and stakeholders.
- Coordinate customer attraction, retention and events, manage pre and post meeting communications to clients as well as regular check-ins.
- Support personalized onboarding and customize the onboarding process for new clients to ensure a smooth and welcoming experience.
- Collect feedback through surveys, reviews, and direct communication to gain insights into customer satisfaction and areas for improvement.
3. Team Coordination:
- Foster a positive and collaborative work environment among sales and community team members.
- Organize and facilitate team meetings, events, and activities.
- Coordinate initiatives and campaigns allocated to sales and community team members
- Assist in onboarding new employees and providing necessary training.
- Develop and maintain standardized workflows to ensure consistency in sales operations.
- Revise and improve operational process and provide training to help the team improve their capabilities and adhere to new or changed processes.
4. Administrative Support:
- Provide comprehensive administrative support to the Sales Team and other teams as needed.
- Manage calendars, schedule appointments, and coordinate travel arrangements.
- Prepare and manage correspondence, reports, and documents.
- Plan and oversee daily team operations and ensure a smooth and efficient working environment.
KEY CAPABILITIES & SKILLS:
- Proven experience as an Office Manager or administrative manager, or similar role.
- Ideally experience supporting a sales team.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in customer service or sales support is highly desirable.
- Bachelor’s degree or diploma in Business Administration, Management, or a related field is advantageous but not essential.
TOOLS & TECHNOLOGIES:
- Microsoft 365: Word, PowerPoint, Sharepoint
- CRM Systems: HubSpot ideally or another CRM platform & LinkedIn
THE ATTRIBUTES
- Proactive and self-motivated with a positive attitude.
- Strong problem-solving skills and the ability to think critically.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- High level of professionalism and integrity.
WHAT OUR CLIENT OFFERS:
- Competitive salary and benefits package.
- Opportunity to work in a cutting-edge industry with a forward-thinking company.
- Supportive and collaborative team environment.
- Flexible working arrangements, hybrid arrangements.
- Incredible personal learning and development opportunities.
NEXT STEPS:
Bring positive energy to work with a small team to deliver big results. If you love a fast paced environment where you can really achieving goals then please apply to Nikki Harkin, ExecCo.Search via LinkedIn. Any questions please email Nikki at ************@execcosearch.com.au.
