Address
Form of workAdministrative Staff Member for Paediatric Therapy Clinic
Location: Frenchs Forest
Hours: roughly 27 hours
Mon 1:30-5:30 (4 hrs)
Tues 8:00- 1:00 (5 hrs)
Wed 1:30- 5:30 (4hrs)
Thurs 8:00 - 1:00 (5 hrs)
Fri 8:30- 5:30 (9 hrs)
About Us: We are a leading Paediatric Speech Therapy and Occupational Therapy company dedicated to providing exceptional care and support to families in need. Our team of highly skilled therapists and staff work closely to create personalised treatment plans that empower children to achieve their full potential. As we continue to grow and enhance the quality of our services, we are seeking a passionate and experienced Administrative Staff Member to join our dynamic team.
The Role: The Administrative Staff Member will play a critical leadership role in refining and improving our policies and procedures, managing client relations and new bookings, and ensuring the seamless operation of our programs. This position involves working closely with both our therapy team and the families we serve, providing a vital link that supports the successful delivery of our services.
Key Responsibilities:
-Refine and improve existing policies and procedures to enhance operational efficiency
-Manage client relationships, including handling new bookings, inquiries, and feedback
-Answer phones and emails promptly, providing exceptional customer service
-Liaise between therapists, families, and external partners to ensure effective communication
-Assist in the development and implementation of strategies to expand our business
-Oversee the successful organisation and scheduling of our therapy programs.
-Contribute to team efforts by accomplishing related tasks as needed.
-invoicing & billing clients
Qualifications:
-Proven experience in reception and administration, preferably within the allied health field.
-Exceptional organisational skills and the ability to multitask effectively.
-Strong interpersonal and communication skills, with a focus on customer service.
-Kind, personable, and empathetic, with a passion for helping children and their families.
-Ability to work well within a team environment and manage people effectively.
-Prompt, efficient, and able to handle a fast-paced work setting.
What We Offer:
-A supportive and inclusive work environment.
-Flexibility & work-life balance
-competitive pay
-The chance to make a significant impact in the lives of children and their families.
Join us in our mission to provide exceptional paediatric therapy services and make a lasting difference in the lives of the children and families we serve.
