AddressCompany description:
You'll connect Queensland. We'll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
Job description:
About our team:
Our Operational Services Team play a crucial role in the organisation where they oversee the training, master rosters and recommend system improvements for our Onboard and Station Customer Service division.
As the Onboard Customer Service Systems Coordinator you will be responsible for coordinating the maintenance, repair and replacement of all aspects of the onboard equipment for Queensland Rail long-distance services.
This includes, procurement, asset tracking, back of house program ownership and ongoing product enhancement.
This is a temporary full-time position based at platform 10 at Roma Street Station until April 2025.
Why join our team?
• Base annual salary $98.000 (pro-rata) + 12.75% super
• Work in a fast-paced, vibrant, operational area with a supportive and dynamic team environment
• Exciting opportunity to work in a cross functional environment with a number of different teams within the Onboard and Station Customer Service division as well as the wider business
• Free rail travel to and from work
About the role:
• Coordinate the maintenance, repair and replacement of onboard assets, equipment and technology (e.g. Point of Sale equipment, Coffee Machines, EFTPOS Terminals) to maximise useful life, ensuring warranty compliance and suitability for onboard train operations
• Support the maintenance / updates of associated back office software and processes e.g. reconfiguring of EFTPOS machines after any updates and employee issued iPads
• Build and maintain collaborative relationships with relevant internal and external service providers e.g. the Onboard and Customer Service, Procurement, Information Communication Technology (ICT) and Rollingstock Engineering teams
• Manage all documentation relevant to the equipment and assets including warranties, test certificates, manuals and maintenance procedures
• Administer and maintain asset tracking tools e.g. spreadsheets
• Work autonomously to conduct problem analysis and achieve a timely resolution
• Assist with the development of training material and training delivery to Onboard and Customer Service Staff. This includes helping the team to define issues with onboard equipment for future maintenance or the replacement of new equipment
• Some travelling will be required on our long-distance train services
For full position responsibilities please read this Position Description.
To be successful in this role you will be resilient and self-motivated to work autonomously within a fast paced and agile environment. In addition, you will:
• Have previous experience in coordinating equipment maintenance and in maintaining and improving back office programs and asset management programs
• Be a confident communicator who can collaborate, influence change and negotiated across all levels of the business to drive outcomes
• Have the ability to foster and develop strong working relationships across a large organisation with numerous internal and external stakeholders
• Be highly organised with the ability to manage multiple competing priorities and resource planning to meet tight deadlines
• Previous experience in procurement, Eftpos configuration or Point of Sale (POS) machines will be highly regarded
Please apply to Onboard Customer Service Systems Coordinator (7727) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Thursday 30th of May 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution - Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to **************@qr.com.au. Please do not email your application. We can only accept applications received via our website.
