AddressAbout Us
Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.
We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.
Role Description
The Onboarding and Mobilisation Team Manager is the key leader of the team of Onboarding and Mobilisation Consultants supporting the ANZ part of our business, as well as strategically supporting our key clients.
The team are the primary point of contact for Contractors through the full on-boarding to off-boarding process. All aspects of support throughout the Contractors Assignment will be provided by this team.
Principle Accountabilities:
- Lead the team to ensure all contractors are onboarded with a high level of customer service and compliantly in line with SOP's.
- Ensure that all team members are performing to a high standard and achieving their KPIs.
- Adhere to the local regulatory requirements and train team members to understand client policies and regulatory requirements.
- Leading process improvement of the contractor management process and educating stakeholders of changes.
- Being the point of escalation for contractor related enquiries, non-compliance and performance issues.
- Be the control mechanism for our CRM for the region, approving all placements and employment contracts before information flows to finance teams.
- Being the escalation point of contact for complex client enquiries.
- Assist the Commercial, Recruitment and Operations team with any new Client onboarding.
- Proactively seeking feedback and opportunities to improve our service delivery.
Skills, Knowledge, and Experience:
- Strong interpersonal skills: and the ability to collaborate with a broad range of internal and external stakeholders.
- Leadership and influencing; the ability to arrange multiple stakeholders, and align them to a common goal and standard.
- Articulate; and the ability to provide clear instructions promptly; and guide others on service-related processes and procedures.
- Empowering; and the ability to delegate tasks to stakeholders; help them remove potential barriers and challenges; and manage competing priorities.
- Composure and resilience; and the ability to take action and support others during times of stress, uncertainty and change.
- Attention to detail; and the ability to centralise and maintain complex information through systems.
- 2+ years' experience in the Recruitment Agency industry ideally in an Account Management role or similar.
- 3+ years' experience in managing a team of direct reports.
- A sound understanding of HR practices in Australia.
What we can offer you!
- Attractive monthly base salary + competitive commission/performance bonus.
- Genuine career progression opportunities, either locally or globally!
- World-class training programmes and development opportunities.
- Virtual Onboarding Events exclusively for new hires.
- Team driven environment, supportive culture with a focus on work-life balance.
- Career breaks available after one year.
- Real time recognition through our employee reward platform.
- Mental Health First Aiders to signpost you to support when you need it.
- Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
- Charity days for various important causes such as Relay for Life and Earth Day.
- Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
- Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
- Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
- Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.
Visit our website and social media to find out more! - www.airswift.com
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.
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