About UsAirswift is the leading workforce solutions provider to the STEM industries. We have talented colleagues in over 60 global offices and 45 countries. We are a people business – we transform lives through the world of work. We care about mental health and wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.
About the RoleThe
Onboarding and Mobilisation Team Manager is the key leader of the team of
Onboarding and Mobilisation Consultant's supporting the ANZ part of our business, as well as strategically supporting our key clients.The team are the primary points of contact for Contractors through the full on-boarding to off-boarding process. All aspects of support throughout the Contractors Assignment will be provided by this team.
Principal Duties and Responsibilities- Lead the team to ensure all contractors are onboarded with a high level of customer service and compliantly in line with SOP's.
- Ensure that all team members are performing to a high standard and achieving their KPI's.
- Adhere to the local regulatory requirements and train team members to understand client policies and regulatory requirements.
- Leading process improvement of the contractor management process and educating stakeholders of changes.
- Being the point of escalation for contractor related enquiries, non-compliance and performance issues
- Be the control mechanism for our CRM for the region, approving all placements and employment contracts prior to information flowing to finance teams.
- Being the escalation point of contact for complex client enquiries.
- Assist the Commerical, Recruitment and Operations team for any new Client onboarding.
- Proactively seeking feedback and opportunities to improve our service delivery.
THE SUCCESSFUL APPLICANTKnowledge, Skills & Abilities- Strong interpersonal skills: and the ability to collaborate with a broad range of internal and external stakeholders.
- Leadership and influencing; the ability to arrange multiple stakeholders, align them to a common goal and standard.
- Articulate; and the ability to provide clear instructions in a timely manner; and guide others on service-related processes and procedures.
- Empowering; and the ability to delegate tasks to stakeholders; help them remove potential barriers and challenges; and manage competing priorities.
- Composure and resilience; and the ability to be take action and support others during times of stress, uncertainty and change.
- Attention to detail; and the ability to centralise and maintain complex information through systems.
Education And Experience- 2+ years' experience in in the Recruitment Agency industry ideally in an Account Management role or similar
- 3+ years' experience in managing a team of direct reports.
- A sound understanding of HR practices in Australia.
What we can offer you!- You will work for a global company which means you have endless opportunities for growth and career progression.
- We understand that in 2024, the flexibility to work remotely is important, that's why we have an attractive remote working policy.
- Bonus & Commission Scheme that rewards your hard work and your teams!
- Rewards and Recognition Scheme
- Full Hospital and Extra's Private Health Insurance
Our Core Values- Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
- Safety - We create a safe and inclusive environment to protect the physical and psychological well-being of everyone we work with.
- Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
- Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.
Visit our website and social medias to find out more! -
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Diversity & InclusionAt Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.Please click to view our privacy policy.Powered by JazzHR
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