Online ,Customer & Embroidery Service Assistant

Job Title: Customer Service and Embroidery Assistant

Location: Lismore

George Gooley Pty Ltd: George Gooley's Menswear are a local company specialising in Menswear, workwear and youth fashion Jean House with stores in Lismore, Casino and Ballina, and have an online store that sells products from our stores.

Job Description: As a Customer Service and Embroidery Assistant, you will be responsible for providing excellent service to our customers both online and in-store, as well as assisting with embroidery tasks. Your duties will include:

• Responding promptly and professionally to customer inquiries via email, live chat, and social media platforms.
• Processing online orders, including order entry, payment processing, and shipment tracking.
• Assisting customers in our retail store, answering questions about products and services, and providing recommendations.
• Operating embroidery machines to fulfill custom orders, including setup, operation, and quality control.
• Assisting with inventory management, including receiving shipments, restocking shelves, and organising merchandise.
• Maintaining a clean and organised work environment to ensure efficiency and safety.

Qualifications:

• Strong communication skills, both written and verbal.
• Experience in customer service, preferably in a retail or e-commerce environment.
• Basic computer skills and familiarity with online platforms for order processing and communication. Not necessary but handy.
• Attention to detail and ability to follow instructions accurately.
• Previous experience with embroidery machines is a plus, but not required - we are willing to train the right candidate.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Flexibility to work Saturdays.

Benefits:

• Competitive hourly wage commensurate with experience.
• Opportunities for advancement and professional development.
• Employee discounts on merchandise.
• Friendly and supportive work environment with a diverse team of coworkers.

How to Apply: Through the link below.