Operational Team Leader

Department of Treasury and Finance
Job reference: 588318
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Job Description:

The Operational Team Leader is responsible for planning, organising, allocating and managing the work within the team to deliver designated corporate and business services to SA Government client agencies, and their employees, in accordance with quality service standards that meet established Service Level Determinations and service designs.

The Operational Team Leader will be accountable for the development of their team, understanding the relative effectiveness of the individuals within their team and to improve operational efficiency and business processes.

 Key Responsibilities:

• Lead, plan and co-ordinate the day to day activities of a team to ensure the efficient and effective delivery of designated corporate and business services to SA Government client agencies.
• Ensure customer satisfaction is a high priority and customers receive responsive services in accordance with established Service Level Determinations and service designs.
• Provide advice and support to management and staff on complex matters in accordance with established government policies and procedures, legislative requirements and audit regulations.
• Ensure statistical information and reports are produced, collated and analysed on a regular basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.
• Encourage and develop a culture of high performance, professionalism and continuous improvement and identify opportunities and solutions to improve service delivery.
• Encourage and develop a work culture that values collaboration and fosters teamwork.

 Skills and Experience:

• Ability to plan, organise and prioritise tasks and resources for self and others to ensure work is completed efficiently and effectively.
• Demonstrated record of meeting the expectations and requirements of customers against Service Level Determinations and service designs.
• Possess and promote a commitment to service excellence and the continuous improvement of service standards.
• Ability to develop and maintain positive working relationships with team members and client groups.
• Proven written and verbal communication skills, including advising management on complex matters.
• Ability to adapt and maintain effectiveness through major change in work tasks or work environment.

 Special Conditions:

• Successful applicants will be required to complete an Employment-related Screening Check. This will be initiated by Shared Services SA prior to the successful applicant being offered a contract of employment.
• All applicants should hold current Australian work eligibility status.
• Some opportunities to work paid overtime will likely be available.
• All employees can have the opportunity to participate in the Department's Performance Development processes providing coaching and personal development opportunities.
• Location Adelaide Metropolitan.

 Remuneration:

ASO5 – Administration Services Officer, Level 5 ($84,522 – $94,003)

Enquiries to:

Anna D’Angelo

Application Instructions:

All applications must be submitted online by clicking 'Apply' and following the instructions.
All applicants are requested to provide a current resume and a cover letter addressing the two targeted questions below.

Please complete and attach the pre-employment declaration found in attachments when submitting your application.

Targeted questions (300 to 500 words per question):

An important function of this role is leading, planning, co-ordinating day to day activities of a team to ensure the efficient and effective delivery of designated corporate and business services to SA Government client agencies

1. How would you describe your leadership style?
2. What supporting skills and experience have you developed from working in a leadership role in a high-volume service delivery environment?

When you’re working with many SA Government Client Agencies, it can be challenging to deliver excellent service to them all.

1. How do you go about prioritising your customers’ needs?
2. What action will you take to demonstrate to your client your focus and interest in their needs?

Diversity Statement:

The Department of Treasury and Finance is committed to having at least 50% of interviewees for each role being women. We actively promote flexible working arrangements and value diversity in the workplace. Please talk to us about how we could make this role work for you.

Applications close: 18/04/2024 6:00 PM

Attachments:
- DTF ASO5 Operational Team Leader 25.10.2018.pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.