Operations Manager

Opportunity to join Westpac
Max-term contract opportunity through to March 2025
Can be flexible on location as this is a National role
How will I Help?
This is a parental leave cover role for a period circa 12 months. The Operations Manager role supports the National Manager, Operations of Specialised Lending which encompasses Trade & Invoice Finance, Risk, and Operations. The role will be responsible for the management, training, and development of the Operations teams as well as effectively managing the service delivery of a significantly sized portfolio of high value clients.
One of the primary responsibilities of the role will be to manage existing processes and functions within Invoice Finance (IF) Operations be ensuring a healthy balance and approach is achieved between risk mitigation and providing high quality service to customers. You will also be involved in critical projects within the IF product space to support ongoing process improvement to ensure
Additional responsibilities include:
Work in conjunction with State leaders to ensure SLA’s are being met
Continuous focus on coaching opportunities as well as defined training and development programs are in place
Manage all reporting requirements for multi brand risk management
Prepare and generate regular exception reports
Prepare and collate monthly Risk reports
Ensure business continuity requirements are up to date and in line with the risk management framework
What’s in it for me?
This role will have a national remit and will have key stakeholder relationships with the Sales and Distribution team, Risk & Compliance, Business Controls and Monitoring, Credit teams, Technology, and Product specialists. Through these interactions you will expand your professional network as well as further refine your business and commercial acumen.
On a personal note, whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
To be successful you will have the following:
Tertiary qualifications in business, finance, accounting and commerce or related discipline.
5-7 years’ experience in business lending related roles in financial services industry, ideally with experience in Invoice Finance and/or Trade Finance
Management experience
Previous experience with P&L management is advantageous
Capacity for numerical and analytical thinking and functioning
Well-developed literacy and numeracy skills are required as is competency in MS Word and Excel (or equivalent) to an intermediate level.
Communication, networking and coaching skills
Influencing and relationship building skills
What is it like to work there?
For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.
Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
We inspire our people and together we are creating better futures. It’s our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
We empower our customers. It’s our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
We make change happen in the community. It’s our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
We deliver for our shareholders by creating better futures together. It’s our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us.
How do I apply?
Start Here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ***************@westpac.com.au