AddressAbout the Company
Established over 45 years ago, Harvey’s Towing Service has built a reputation for prompt and professional service, ensuring that drivers can count on us in emergencies. With a large fleet of modern tow trucks and a team of skilled operators, we can handle everything from simple roadside breakdowns to complex recovery operations involving heavy-duty vehicles. Our commitment to customer satisfaction is evident in our 24/7 availability, competitive pricing, and friendly, knowledgeable staff who prioritise safety and efficiency.
Our team love working here because we provide solutions! Whether it’s for our customers, or through our commitment to continuous improvement, which is reflected in our investment in the latest technology and training for our team. This dedication has earned Harvey’s Towing Service a loyal customer base and numerous positive reviews.
We are more than just a towing company; we are a trusted partner for drivers facing unexpected challenges on the road, providing peace of mind and swift, effective solutions. As our new Operations Manager, you will share this positive approach to all you do.
The Role
In this broad management role you will be supported by a team of supervisors as we engage more than 100 workers within the business. This role plays a critical part in ensuring that all aspects of the organisation run smoothly, safely and profitably. This involves a combination of the following key responsibilities to ensure the delivery of high-quality services are given to our customers.
- Operational Oversight; daily operations, resource allocation and fleet management
- Personnel Management; staff supervision, scheduling and performance evaluation
- Customer Service; customer relations, vendor management, partnership development and quality assurance
- Safety and Compliance; safety standards and regulatory compliance
- Financial Management; budgeting and financial reporting
- Strategic Planning; Process improvement and growth strategies
- Technology and Systems; system management and data analysis
- Crisis Management; emergency response and problem resolution
- Reporting and Documentation; record keeping and reporting
About You
Essential to this role is relevant experience to the above, with a strong understanding and demonstrated experience within a supervisory role in our industry.
Above all, we are looking for someone who believes that they approach problem solving with a positive solution focus, and is a people person who enjoys working alongside a diverse team.
Why choose Harvey’s Towing?
- Salary to recognise your experience
- Long term growth opportunity (grow with our business!)
- A positive work environment that you’ll enjoy coming to
If this sounds like you - apply today! To know more, reach out to Stephanie Kelly *********@recruitwithme.com.au
