Operations Manager | Kemps Creek Nsw

YOUR ROLE

Are you an experienced leader with a passion for driving operational excellence? Join our team as the Operations Manager for our 3PL facility located in Kemps Creek NSW.

In this critical role, you will lead and empower the warehouse team, ensuring excellent customer service, maintaining accurate inventory, and upholding HS&E, quality, and KPI standards. You will also actively contribute to our continuous improvement programs.

WHAT ARE YOU GOING TO DO?
Specifically, you will:

• Collaborate with team leaders to plan resource levels, define activities, and scope processes while upholding quality standards to ensure a successful warehouse operation in line with site contracts
• Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs. Regularly review performance, generate weekly/monthly reports, and implement action plans based on audits
• Exceed customer service expectations by developing strong relationships with our clients. Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards
• Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements. Coordinate cycle counts, stock takes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained
• Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities, and educating team members on driving cost efficiencies. Conduct regular P&L reviews in conjunction with the Site Manager
• Demonstrate proactive Occupational Health and Safety (OHS) leadership by promptly addressing incidents/investigations, conducting risk assessments, and ensuring employees' timely return to work after accidents. Conduct toolbox sessions on HSE site rules/policies and ensure team members comply with Safe Work Practices (SWPs)
• Embrace and promote a LEAN operational culture, leading LEAN initiatives with the teams to enhance operational efficiency and continuous improvement
• Manage and maintain warehouse and transport management systems related to the site contracts
• Provide strong leadership to the warehouse team by actively engaging on the floor, offering support, maintaining consistent and clear communication, and setting high-performance standards. Manage counselling and disciplinary issues at the first level and drive multiskilling and succession plans.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has extensive experience in managing 3PL site operations within the logistics and supply chain sector. You should also have:

• Proven success in developing, coaching and engaging operational teams
• Good commercial acumen, and analytical and problem-solving capability
• Sound communication, planning and prioritisation skills
• Strong continuous improvement, quality and safety excellence mindset.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.