AddressThe Operations Manager (Venue Manager) is responsible for supporting the Group General Manager of Operations by managing the day to day trading operations in accordance with the Club’s business goals and strategies. This involves a collaborative approach and leadership to organisational, cultural and structural change, service innovation, sustainability, operational efficiencies with special attention given to food and beverage, maximising member satisfaction, and business intelligence. This person will inspire a high-performance culture.
Your key priorities will be to:
• Strategy and Marketing. Assist in the successful implementation of all marketing, promotion and member relations programs.
• People Leadership. Be directly responsible for performance, direction and succession planning of our people. Ensure all staff are appropriately trained and hold all licenses and applicable certificates for their role.
• Operational Performance. Ensure that sustainable, customer focused, quality services are delivered to meet the needs of the community and provide an outstanding experience for all members and guests.
• Financial Management. Establish in conjunction with the Group General Manager of Operations key stakeholders including senior management, line managers, team members and the Board. Create a high-performance operations team by providing role clarity and performance expectations for our people.
• Compliance. Uphold and satisfy compliance with required legislation, the Club’s policies and procedures, code of conduct, and practice Responsible Service of Alcohol and Responsible Conduct of Gaming. You will guide your direct leaders to ensure all compliance is met and delivered.
• Security. Ensure the safe, secure and accurate handling of cash across all operational areas including EFTPOS, tills, ATM’s, gaming and keno.
• Workplace Health & Safety. Actively support a range of activities in accordance with Work, Health & Safety legislation obligations and in line with Norths Risk Management Program.
The Operations Manager plays a vital role in ensuring our culture shines through. You must hold our passion for food, service and ambience. Fun is key too!
The Candidate:
• 7+ years’ experience in Hospitality
• Diploma in Hospitality or related discipline
• Expertise in service excellence, managing food, beverage, events and gaming operations
• People person and passionate leader that drives team culture
• Good conceptual ability and strategic thinking
• Previous experience of managing an operating budget with P&L responsibilities
• Engagement within our local community to strengthen brand awareness
• Must hold valid Advanced Licensee Certificate – (License Class A, G, L, V)
• Must hold valid First Aid, CPR and Advanced Resuscitation Certificates
Our Benefits:
• 5 weeks annual leave
• Free duty meals
• Free gym membership at Norths Fitness
• Free onsite parking
• Opportunities for career development in the company and within a professional, successful, stable and well respected expanding collective
• Energetic and passionate leadership team that embraces change and is focused on success
• Work for a Club that is passionate about its people and our commitment to our communities
If this sounds like you, we would love to hear from you, this is an opportunity not to be missed!
