Operations Officer, Payment Services

Operations Officer, Payment Services
Operations Officer, Payment Services - secondment
We have an exciting opportunity for someone to join our Customer Operations team on a 12 month secondment as an Operations Officer - Payment Services
We are looking for a driven team player with effective coordination and time management skills, who can work efficiently and accurately on tasks.
This role is responsible for actioning client requests based on standard operating procedures with the highest degree of accuracy and efficiency to ensure that SLAs are met and customers' needs are satisfied
What you'll do
Processing incoming cheque deposits to customer accounts
Issuing of Bank Cheques
Daily processing of manual payments across DeskBanks
Supporting our Manila team with all inbound SWIFT payments
Processing of requests from customers and internal stakeholders via email and forms
Identify & escalate potential issues and risks
What we're looking for
Effective telephone and customer service skills with a strong customer and delivery focus
Experience in ING's systems, products and processes
Basic knowledge of administrative and clerical procedures
Intermediate Microsoft Office and Excel skills
Attention to detail and accuracy of work
Effective time management skills and is an active team contributor
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you'd feel at home? We'd love to hear from you.
Need more?
Contact Julie Santos at Julie.santos@ing.com. Internal applications close 2 Apr
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
Job ID REQ-10070801