Operations Officer, Payment Services

Operations Officer, Payment Services - secondmentWe have an exciting opportunity for someone to join our Customer Operations team on a 12 month secondment as an Operations Officer – Payment ServicesWe are looking for a driven team player with effective coordination and time management skills, who can work efficiently and accurately on tasks.This role is responsible for actioning client requests based on standard operating procedures with the highest degree of accuracy and efficiency to ensure that SLAs are met and customers’ needs are satisfiedWhat you’ll doProcessing incoming cheque deposits to customer accountsIssuing of Bank ChequesDaily processing of manual payments across DeskBanksSupporting our Manila team with all inbound SWIFT paymentsProcessing of requests from customers and internal stakeholders via email and formsIdentify & escalate potential issues and risksWhat we’re looking forEffective telephone and customer service skills with a strong customer and delivery focusExperience in ING’s systems, products and processesBasic knowledge of administrative and clerical proceduresIntermediate Microsoft Office and Excel skillsAttention to detail and accuracy of workEffective time management skills and is an active team contributorAbout UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.Sound like the kind of place you’d feel at home? We’d love to hear from you.Need more?
Contact Julie Santos at Julie.santos@ing.com. Internal applications close 2 AprBefore you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager