Operations & Scheduling Manager (Brunswick/Coburg) - Construction

TWH Advisory is proud to be partnering with an established commercial construction and property development business based in Brunswick/Coburg to appoint an Operations & Scheduling Manager. The Operations & Scheduling Manager will report into the GM of a business unit which is a mobile maintenance and building business. The business has a track record of delivering luxury commercial and residential projects, plus has extensive experience developing healthcare, education aged care and social housing facilities in metropolitan Melbourne.   
  
The Operations & Scheduling Manager is a true all-rounder’s role, providing diversity and professional challenge to an up and coming construction administrator, scheduler or estimator looking for a step change in their career development. Working in a cloud-based scheduling and job management software package, they will lead the provision of maintenance services and job management for all work across Melbourne from head-office. The business operates on weekdays only, so we do not require commitment for any Saturdays in this role. Detailed responsibilities of the role will include:

• First point of call for receiving jobs via phone and email utilising the cloud-based management information and reporting system.
• Triaging projects based on complexity and urgency for estimating, deployment and desktop solutions.
• Supporting pre-site administration related work with building documentation, client approvals and necessary financial approvals.
• Supporting the onboarding of construction suppliers and trades as necessary.
• Supporting customer enquiries and facilitate the resolution of those enquiries.
• Rescheduling jobs based on priority and/or high-volume events to support client and customer requirements, including rostering of staff and trades.
• Assisting in meeting client contractual and compliance expectations.
• Providing administrative support through the processing of jobs, invoices, archiving and other duties as required.

This is a unique role, and we are targeting the following attributes in the successful candidate:

• Prior experience in the construction/property industry within contracts management, scheduling, estimating, administration or project management.
• A strong customer service ethos with an excellent phone manner.
• Proven ability to trouble shoot and effectively meet deadlines in order to deliver on agreed performance standards.
• Outstanding written, verbal and interpersonal communication skills and the ability to liaise with many different types of people in a positive manner.
• A hands-on, organised multi-tasker capable of delivering work with a high attention to detail.
• Strong IT skills, in particular Microsoft Outlook, Word & Excel plus experience using cloud based job scheduling software packages.
• The capacity to learn new tasks and processes quickly.
• Someone who takes ownership and individual accountability for activities and outcomes; &
• A professional who embraces the opportunity and challenges of working directly with business owners in a privately owned business.

TWH Advisory have been appointed as the advising consultant to the client on this role. Confidential enquiries can be directed to them on 03 9523 7***. The successful candidate will be subject to reference checks, a national police check and certification of educational qualifications prior to an offer of employment being finalised.