Operations & Scheduling Manager (Brunswick/Coburg) - Construction

TWH Advisory is proud to be partnering with an established commercial construction and property development business based in Brunswick/Coburg to appoint an Operations & Scheduling Manager. The Operations & Scheduling Manager will report into the GM of a business unit which is a mobile maintenance and building business. The business has a track record of delivering luxury commercial and residential projects, plus has extensive experience developing healthcare, education aged care and social housing facilities in metropolitan Melbourne.   
  
The Operations & Scheduling Manager is a true all-rounder’s role, providing diversity and professional challenge to an up and coming construction administrator, scheduler or estimator looking for a step change in their career development. Working in a cloud-based scheduling and job management software package, they will lead the provision of maintenance services and job management for all work across Melbourne from head-office. The business operates on weekdays only, so we do not require commitment for any Saturdays in this role. Detailed responsibilities of the role will include:

• First point of call for receiving jobs via phone and email utilising the cloud-based management information and reporting system.
• Triaging projects based on complexity and urgency for estimating, deployment and desktop solutions.
• Supporting pre-site administration related work with building documentation, client approvals and necessary financial approvals.
• Supporting the onboarding of construction suppliers and trades as necessary.
• Supporting customer enquiries and facilitate the resolution of those enquiries.
• Rescheduling jobs based on priority and/or high-volume events to support client and customer requirements, including rostering of staff and trades.
• Assisting in meeting client contractual and compliance expectations.
• Providing administrative support through the processing of jobs, invoices, archiving and other duties as required.

This is a unique role, and we are targeting the following attributes in the successful candidate:

• Prior experience in the construction/property industry within contracts management, scheduling, estimating, administration or project management.
• A strong customer service ethos with an excellent phone manner.
• Proven ability to trouble shoot and effectively meet deadlines in order to deliver on agreed performance standards.
• Outstanding written, verbal and interpersonal communication skills and the ability to liaise with many different types of people in a positive manner.
• A hands-on, organised multi-tasker capable of delivering work with a high attention to detail.
• Strong IT skills, in particular Microsoft Outlook, Word & Excel plus experience using cloud based job scheduling software packages.
• The capacity to learn new tasks and processes quickly.
• Someone who takes ownership and individual accountability for activities and outcomes; &
• A professional who embraces the opportunity and challenges of working directly with business owners in a privately owned business.

TWH Advisory have been appointed as the advising consultant to the client on this role. Confidential enquiries can be directed to them on 03 9523 7906. The successful candidate will be subject to reference checks, a national police check and certification of educational qualifications prior to an offer of employment being finalised.