Operations Supervisor - Refrigeration

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

This role is responsible for planning, coordinating, execution and monitoring of equipment and labour resources to optimise profitability, and business efficiency with a strong customer focus in a safe and socially acceptable manner. Critical to this role is the ability to plan and coordinate daily activities, hold team members to account and to provide support to other functional leads.

What you'll do

• Proactively lead the team/workgroup by setting and maintaining safe work standards and behaviours.
• Effectively coordinate and communicate to team members, other Supervisors, Operations Manager and Branch Manager on day-to-day operational changes and required activities to support scheduled contracted service arrangements.
• Ensure customer satisfaction is achieved through complete and accurate documentation, professional handling of freight, achieving delivery times and meeting or exceeding service standards.
• Oversee the selection of appropriate equipment and load allocation to maximise use of equipment.
• Ensure that all trailers are safely loaded, unloaded and dispatched per daily schedule.
• Plan and allocate unloading and loading activities in accordance with customer and legislative requirements.
• Ensure that temperature settings are checked for accuracy for all outbound loads departing the depot.
• Ensure that all employees and contract carriers are fully inducted and trained in all aspects of their work to ensure that both the personal safety of the individual and others is protected, as well as the quality of services provided is maintained at a superior level.

What you'll bring

• Ability to build strong functional relationships with functional reports, peers and senior management
• Proven ability to lead and manage teams with a focus on daily performance accountability and consequence management
• Collaborative orientation, balancing the need for action with the need for buy in / engagement.

• Understanding of the Transport Industry and knowledge of regulatory requirements relevant to role

• Analytically minded with good problem-solving skills and commitment to Continuous Improvement
• Understanding and familiarity with KPIs and their use in monitoring and managing an operation
• Strong capability in managing and maintaining relationships with management and supervisory teams
• Strong customer service orientation and focus
• Sound conflict resolution, people management, coaching, training and presentation skills

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia.

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It's never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit https://www.tgexpress.com.au/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.