Operations Supervisor

Operations Supervisor

Ever dreamt of turning your love for travel and your passion for showcasing Australia into your everyday work? At AAT Kings, we turn that dream into reality, every single day.

AAT Kings Group stands as a premier tour provider specializing in Australia and New Zealand. As Australia’s foremost Tour Operator, we curate excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier, offering unparalleled service to a diverse and global customer base.

The Role:

We have a Full-Time position available for an Operations Supervisor to work at our Darwin Depot, to help bring the top end of Australia to life! This is a chance to live and work in some of Australia’s most iconic locations such as Kakadu, Nitmiluk (Katherine) Gorge, Tiwi Islands, and more, offering unparalleled service to a diverse and global customer base.

Responsibilities:

• Coordinate tour operations, including scheduling, logistics, and resource allocation.
• Oversee and assist with the management of driver guides, bus cleaners, general hands, and housekeepers.
• Manage tour guides and drivers, ensuring they are prepared and equipped for each trip.
• Maintain compliance with regulatory requirements, including safety standards and permits.
• Handle customer inquiries and provide assistance throughout their journey, including assisting with guest pick-ups when required.
• Support the training and induction process for new tour staff members.
• Perform administrative tasks such as booking management, data entry, and reporting.
• Process staff timecards and other payroll documentation accurately and in a timely manner.
• Collaborate with the management team to enhance tour offerings and improve operational efficiency.
• Ensure accuracy and completeness of records related to tour information, passengers, and activities.

Qualifications:

• Current HR Licence (Heavy Rigid Licence)
• Current Vehicle Passenger Authority
• Previous experience in tour operations, travel coordination, or a similar role.
• Knowledge of local regulations and safety standards for tourism operations.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficiency in reservation systems and Microsoft Office Suite.

Desirable:

• Current Senior First Aid certificate
• Those with a travel/tourism background will be highly regarded.

What's in it for you:

As a valued member of the AAT Kings team, you'll receive:

• Comprehensive training, 
• Opportunities for career development
• Staff travel discounts for your family and friends
• Relocation assistance if needed
• Access to the Employee Assistance Program for support

Our Parent Company, The Travel Corporation, is a leading travel conglomerate encompassing renowned travel brands like Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising, and Insight Vacations. Represented by over 40 sales offices and 10,000 team members globally, The Travel Corporation serves over 2 million customers annually across more than 70 countries.

We take pride in being an equal opportunity employer, not just fostering diversity in the workplace but celebrating it. If you believe you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

Join us and embark on a journey where your passion for travel meets meaningful work! Apply now to become a part of our vibrant team at AAT Kings.