Address
Form of workWhat you’ll do
As the Operational Support Lead, you will be responsible for providing exceptional leadership and management of operational support engineers within our MAX Technology team. You’ll contribute to the strategy and continuous improvement of gaming Operations to ensure a true best in class service from a people, process and technology perspective.
As the conduit between operational teams, key stakeholders, vendors & service delivery teams, your team are the core of Gaming Services platforms and products availability, sustainability, and integrity.
What you’ll bring
- A people first approach to leadership, you are you are technically savvy with experience working across customer facing 24/7 complex platform environments, advising on a diverse set of strategic and operational issues.
- A preference for experience in Agile & ITIL Service Management methodologies.
- A track record of continuous delivery of incremental value at scale across multiple digital products in multi-team, multi-business environments.
- Experience working with a variety of supplier / resource models, including matrix, managed services, and multiple suppliers
- Detailed knowledge of highly regulated industries (gambling and entertainment industries nice to have).
What you’ll get
- The flexibility of hybrid working with team anchor days.
- Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
- Access to our health and wellbeing app and Employee Assistance Program.
- Monthly employee social activities, competitions, awards and free tickets to events.
- Access to digital learning modules for continuous upskilling.
- Ongoing commitment to DE&I through leading policies & initiatives.
About Us
Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer, visit our website.
We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via *******@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.
