AddressFounded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.
An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.
Our Vision
To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.
Our Values
At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:
- Agile
- Solution focused
- Respect for all people
- Integrity in the way we operate
About You
As an Order Management Team Leader, you will play a crucial role in ensuring the efficient and accurate processing of customer IT hardware orders. You will lead a team of Order Management Specialists, provide guidance, and oversee daily operations to meet customer satisfaction and business goals. You will be a results-oriented individual with a passion for leadership, Order Management and customer service.
What you will do in the role
- Lead, mentor, support and manage a team of Order Management Specialists with:
- workload to ensure targets are met and customer satisfaction is achieved
- training requirements for new starters and providing support to perform competently and confidently
- flexible work arrangements, ensuring performance levels are maintained
- leave approvals
- monitoring performance management and development
- employment relations issues
- fostering high morale, respect and cohesiveness amongst the team
- Enter and process incoming orders via EDI, web portal and e-mail
- Follow vendor bid processes
- Take calls, respond to emails and process requests in a timely manner to meet business SLAs
- Resolve any issues and/or escalate to the National Inside Sales Manager where appropriate
- Identify opportunities for process and procedural improvements
- Collaborate with our business units to provide the best solution for our customers
What you will need to succeed in the role
Required
- Leadership and team management capabilities with the ability to lead by example
- People management skills, including approachability, compassion, assertiveness and lateral thinking
- Proven experience in Order Management of a similar role
- Initiative and enthusiasm, with willingness and aptitude to learn new procedures and product information
- Strong work ethic
- Ability to work under pressure and effectively prioritise work, to meet with company and customer expectations
- Strong understanding of order processing procedures (e.g. ordering, receipting, invoicing, returns and payments)
- Excellent communication (both verbal and written) and interpersonal skills
- Intermediate MS Office literacy and proficiency with ERP applications
- High attention to detail
- Ability to work as a team and foster a positive team culture
- Customer service and solution focused
Desired
- Experience with EDI / vendor portals
- Knowledge of the relevant market including customers, suppliers and competitors
Our Benefits
- A highly competitive salary package depending upon experience
- Hybrid and sustainable working environment
- Staff only on-site gym & weekly corporate fitness classes
- A selection of freshly prepared lunch options provided daily
- Free on-site parking and electric parking stations
- A relaxed, modern office setting with smart casual dress
- Access to discounted banking, superannuation and health insurance offers via our corporate partners
- Company paid parental leave scheme
- Employee Assistance Program
- On site school holiday program for children of Dicker Data staff
Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.
