AddressYou’ll connect Queensland. We’ll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Kuranda Scenic Railway is such an iconic and unforgettable journey for our customers with spectacular waterfalls and picturesque scenery as you travel through 15 handmade tunnels and across 37 towering bridges whilst receiving exceptional customer service. Our tourism service provides critical connections to family, friends and holiday experiences.
About our Team
As the Senior Guest Services Attendant, you will play an integral role in leading, providing guidance and giving direction to the Guest Service Attendants onboard the iconic Kuranda Scenic Rail.
You will report to the Operation Coordinator Cairns and will join a team that consists of 3 other Senior Guest Services Attendants and 7 Guest Services Attendants. When working on board you will be the Senior Guest Services Attendant in charge and will have up to 5 people reporting to you at any given time in a non-air-conditioned environment.
This is a permanent full-time opportunity which generally works between the hours of 0745 to 1606 or 0855 to 1736 which will include on average every second weekend and some public holidays.
Why join our Team?
- Annual base salary of $68,700 + 12.75% super + applicable penalties and allowances
- Receive 5 weeks of annual leave per year with an attractive roster – no nights
- Incredible opportunity to work onboard the iconic Kuranda Scenic Rail where you get to play a memorable part in your guest’s holiday adventures
- Work within a supportive team environment with the opportunity to diversify and relieve in other roles such as Operations Support Officer
- Discounted rail travel for off-duty travel on the Southeast Queensland and long-distance travel networks
- Employee Assistance Program covering career, conflict management, nutrition, and family support and assistance
About the role
- Create a memorable customer service experience and ensure the safety and well-being of all is met.
This includes monitoring and addressing any safety concerns and providing first aid when required
- Supervise and monitor the performance of the team and direct accordingly
- Prepare and submit paperwork, forms and reports e.g. incident reports, trip sheets, pre-start briefs etc
- Provide right away signalling for all Kuranda Scenic Railway departs, liaise with traincrew enroute and communicate any abnormal occurrences to the Operations Manager
- Assist with food preparation, cleaning, stocktaking and gift shop sales
We are seeking a resilient, safety orientated and adaptable individual who thrives in a fast-paced and agile environment. Previous experience in a tourism, transport or hospitality industry is highly advantageous but not essential. In addition to this our ideal candidate will have:
- Previous experience in leading and mentoring a small team with the ability to make decisions in a semi-autonomous environment.
- Exceptional customer focused attitude coupled with strong communication skills to ensure a positive experience
- Hold or be willing to obtain a Responsible Service of Alcohol (RSA) certificate.
A Food Hygiene Certificate is desirable but not essential.
Please apply to Senior Guest Services Attendant (6952) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 7th of February 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution – Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
