Guest Services Attendant

The award-winning Glen Hotel and Suites features 43 luxurious guest rooms and suites, solar heated outdoor swimming pool and gymnasium. Designed by Blueprint Architects, the hotel offers well-appointed, functional rooms with complimentary wireless internet, on-demand movies, Foxtel channels, in-room minibar, room service and is just metres from The Glen Hotel which offers a coffee shop, casual dining area, full-service Restaurant, gaming, conference rooms, and a Marquee.

The Glen Hotel and Suites is a family owned and operated hotel owned by the same family for 60 years. We are an essential part of our local community located on the south side of Brisbane with great access to Brisbane CBD, the Gold Coast, Brisbane airport and the Ipswich corridor.

An exciting opportunity exists to join the team in the role of a Casual Guest Services Attendant.

Your Role:

We are looking for an enthusiastic, dedicated, and professional Guest Service Agent to join our team on a casual basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay
• Cashier balancing 

Qualifications

• Previous experience using Opera Cloud is highly regarded
• Previous experience in a hotel or customer service environment
• Excellent written and verbal communication skills
• Exceptional customer service skills and an unwavering positive attitude
• The ability to successfully provide a high level of customer satisfaction
• Professional presentation essential
• Full availability to work a variety of rotating shifts Monday to Sunday, including weekends, school holidays and public holidays. 
• Excellent phone answering skills
• Ability to work on your own and as part of a team

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits: 

• Highly competitive hourly rate
• Discount when you visit any of our restaurants, cafes, bars 
• Career progression & education assistance
• Reward & Recognition programs
• Team member referral program

Please send a cover letter and your resume to *****@glenhotelandsuites.com.au