AddressPart-time/Full Time Receptionist/Administration
Ready to take your career to the next level and be part of something special? An opportunity to join our growing team as we expand into another clinic space in amazing Braddon.
Our ‘why’ is to progress the quality of life of all our patients and each other, we live by this mantra daily. Our core values include:
- We are team
- We are patient focused
- We are progressive
- We are communicators
- We are fun
About the business and the role:
- Full Time - 5 days per week (38 Hours) open for flexibility of 4 days (32 Hours)
- Based in Braddon – buzzing and in the heart of cafes!
- Predominantly Sports based Podiatry.
We are seeking a receptionist/administrative assistant to be a key part of our practice, Podiatry Professionals. You will be working with our experienced and supportive administration team to ensure a smooth-running practice. Personality is key!!
Our patients are our number one priority (this cannot be overstated)! Our practice provides a warm and empathetic environment and has a strong focus on patient care so confidence, compassion and support is desired. Our ideal candidate would also be someone who is a fast learner and excels in phone manner, multi-tasking, typing, attention to detail and problem-solving. As well as delivering excellent customer care, productivity and efficiency.
Key responsibilities include:
- Be a team player and resonate with our culture and values.
- Meet and greet patients in a professional and courteous manner to assist our patients in their patient journey.
- Attend and screen all incoming telephone calls.
- Schedule patient consultations, respond to patient enquiries, appointment confirmations and cancellations.
- Experience and understanding of medical software are preferrable.
- Manage correspondence including emailing of reports to referring Specialists, Doctors, Physiotherapist and other allied health practitioners.
- Processing payments.
- Maintain patient records on our practice management software Cliniko and ensure that the patient information is current.
- Provide support with general office maintenance and administrative tasks, ensuring office machines, practice rooms and reception are maintained to a satisfactory standard including cleaning, safety, and security.
- Consistently be aware of OHS requirements and comply with them.
Skills and experience:
- Previous experience working as a receptionist in the Allied Healthcare or professional services environment is highly preferred.
- Excellent interpersonal and communication skills with the ability to develop and maintain positive working relationships with the Podiatrists, patients and our team.
- Excellent time management and organisation skills with high attention to detail.
- Positive and can-do attitude, absolute confidentiality, genuine empathy and interest in their needs.
- Represent the practice in a confident and positive manner at all times.
- Love to have fun!
The successful applicant will be offered a generous remuneration package based on previous experience.
You will be working in a dynamic and ever-evolving environment that has a strong focus on patient care and professional development. You will also have supportive, like-minded individuals supporting you along the way.
The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.
Applicants can send their resume to Charlie Seaton – Practice Manager – *****@podiatryprofessionals.com.au
