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Form of workPosition Summary:
As the Parts Interpreter, you're instrumental in our commitment to top-tier customer service. Operating from our dynamic call center, you ensure seamless delivery of the right parts exactly when our customers need them.
With your expertise, you provide exceptional service, swiftly process orders through our ERP system, and keep customers informed with timely updates on order status. Your precision and coordination internally ensure smooth operations and satisfied customers.
Skills & Qualifications:
- Parts Interpreting experience preferred but not essential, as training will be provided.
- AWP Equipment Experience Highly Preferred but not necessary, as training is provided.
- Excellent written and verbal communication skills, pays attention to detail.
- Be highly driven, motivated, and willing to go the extra mile for our customers.
- Able to work under pressure, results-orientated and able to meet deadlines.
- Able to work closely within a small team.
- Basic computer skills (e.g. Outlook).
Responsibilities:
- Provide specialist, timely advice and aid to our internal and external customers.
- Handle customer enquiries via phone, email & face-to-face.
- Interpret & Identify parts using parts manuals and access through computer applications.
- Maintain Service Level delivery to ensure customer satisfaction.
- Timely follow up of Parts Orders in transit, liasing with transport companies to track orders.
- Daily communication to our customers to inform of any updates on dispatch of goods.
- Competently work with our computer applications to enter Sales Orders and have parts dispatched in a timely manner.
- Upsell parts and accessories to our customers by providing a one stop shop service.
- Part of the role will be helping out in the Warehouse from time to time (picking & packing parts).
About Us:
Terex is a global manufacturer of materials processing machinery and aerial work platforms. We design, build and support products used in construction, maintenance, manufacturing, energy, recycling, minerals and materials management applications. Certain Terex products and solutions enable customers to reduce their environmental impact including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste.
Our products are manufactured in North America, Europe, Australia and Asia and sold worldwide. We engage with customers through all stages of the product life cycle, from initial specification and financing to parts and service support.
Offering opportunities for continuous improvement through courses and training, Terex provides team members with a rewarding career and the opportunity to make an impact. Women@Terex provides a supportive network for Terex women in their jobs and careers.
We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.
It’s an exciting time to be part of the expanding manufacturing sector – come join us!
It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non-work-related factors including race, colour, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.
